Salesforce System Administrator Job in Crystal City 22202, Virginia Us
Salesforce System Administrator
Salesforce System Administrator
Overview:Citizant is one of the Capital area’s fastest-growing providers of business and technical solutions — Enterprise Architecture, Information Quality, Application Development, and Program Management — to civilian and military government organizations. We hire only smart, passionate, and committed “A Players” and support them with mature processes and extensive training. The result is consistent, measurable performance and exceptional service as we strive to create a better future for our associates and our fellow citizens.Responsibilities:The System Administrator is responsible for supporting the day-to-day operations of a complex Salesforce.com implementation. Daily activities will also include resolving technical and functional support issues, driving new opportunities for functionality, managing data loads and data quality and training other IT Support personnel and end-users on new features and functionality.
•Perform all tasks related to the day-to-day operations of a large implementation of Salesforce.com including managing users, role hierarchy, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications.
•Manage configuration and maintenance of “sandbox” environments to facilitate successful development and QA testing of new on-demand features and functionality.
•Manage Release Management tasks required to promote tested functionality from sandbox into a production environment.
•Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on user satisfaction and efficient task execution.
•Maintain and demonstrate 100% compliance with all written policies and change management controls.
•Assist in Release Management tasks required to promote tested functionality from sandbox into a production environment.
Qualifications:•Advanced level Salesforce.com proficiency.
•Salesforce.com Administration certification required.
•Previous Salesforce.com administration experience for minimum 200+ seat environment
•Bachelor’s degree, preferred in relevant discipline (e.g. MIS, Computer Science).
•2+ years prior Salesforce.com or CRM System Administration experience.
•Proficient in Microsoft Office tools, including but not limited to Word, PowerPoint and Excel.
•Creation of standard and custom objects, workflow rules and reports and dashboards
•Must work well in a team-oriented environment as well as independently.
•Ability to work creatively and analytically in a problem-solving environment.
•Must have ability to multi-task.
•Excellent time management skills.
•Proven ability to produce quality work with accuracy, efficiency and professionalism.
•Strong trouble shooting and problem solving skills.
•Highly organized with strong attention to detail.
Desired Skills:
•Demonstrated understanding and hands on experience of Salesforce.com platform and services including SFA, Force.com, Visualforce and/or AppExchange.
•Familiarity with Change and Release Management processes in the context of Enterprise Scale Salesforce.com implementation required.
•Experience with enterprise integration tools, Middleware, SOA environment and Salesforce.com APIs.
•Working knowledge of Apex, Visualforce, S-Controls, JavaScript and the AJAX Toolkit.
Company Statement:Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant offers competitive salaries and an excellent benefits package, including 15 days off in your first year (timebank, including sick days), all federal holidays, a community service day, excellent health, dental and vision coverage, matching 401(k) retirement savings plan, tuition reimbursement, paid professional training and development, and much more. Citizant is an equal-opportunity employer.