Satellite Installation Technician (Dubuque/ Decorah/ Lansing/ West Union/ Waukon, IA) Job in Cedar Rapids, Iowa US
Satellite Installation Technician (Dubuque/ Decorah/ Lansing/ West Union/ Waukon, IA)
Description DIRECTV is currently seeking Installation Technicians to join its (Dubuque/Decorah/Lansing/West Union/Waukon, IA) team. As a DIRECTV Installation Technician, you will be responsible for providing our customers excellent service through installing, troubleshooting, maintaining and upgrading satellite TV systems and equipment. Essential Duties and Responsibilities include: Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers. Planning installations by evaluating location, locating access and laying-out equipment and wiring plan. Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards. Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues. Maintaining accurate records through documenting installations, services and repairs. Maintaining and improving service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components. Referring to schematics, manuals and manufacturer's instructions as needed. Maintaining a safe work environment by following safe practices and adhering to safety policies. Ensuring adequate supply levels by inventorying stock, placing and verifying orders. Updating and improving job knowledge by participating in educational opportunities and reading technical publications. Enhancing the organization's reputation through personal accountability for accomplishing new and different requests and always striving to add value. Other duties as assigned.