Satellite Technician Manager Job in Terre Haute, Indiana US
Satellite Technician Manager
Job Duties and Responsibilities The Satellite Technician Manager provides leadership and manages overall direction of Satellite TV Installer / Technician team members to ensure 100% customer satisfaction. Reviews performance, addresses escalated issues, and resolves problems for a team of satellite installers. Hires and evaluates new employees to create high performing teams Practices and coaches behaviors that ensure quality customer service Trains new and existing installation staff on effective installation techniques and tools Conducts on-site inspections to evaluate and coach team members regarding quality installations and to ensure adherence to safety standards Responsible for monitoring and reporting team ??s performance Manages fleet-related processes including vehicle maintenance and upkeep Education and Experience High School diploma or equivalent (degree preferred, but not required), and 1-2 years experience in construction, electrical, or a related field. A history of successfully leading high performance teams is required. A valid driver ??s license with a clean driving record is necessary. A background check and drug test will be preformed as part of pre-employment. Skills and Qualifications Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals to write reports and correspondence. Must be willing to work flexible hours, including weekends Must be able to speak effectively before groups Excellent presentation, facilitation, organizational, interpersonal and communication skills Must be able to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports, including thorough knowledge of satellite systems installation Basic computer skills in MSWord and Excel, PowerPoint skills preferred Additional Information Physical Demands: Employees must frequently lift and/or move up to 75 pounds May occasionally be required to lift up to 125 pounds Must be comfortable working in small spaces and/or various heights Employees must be able to safely operate a motor vehicle and will be required to climb ladders in a safe manner Employees, including any tools or equipment that are carried, must be able to remain within the weight requirements of 350-pounds Benefits: We provide paid training, vans, tools and uniforms Medical, Health Savings Account, dental and vision insurance Flexible spending options and Employee Assistance Plan 401(k) and Employee Stock Purchase Plan Tuition reimbursement Employee Referral Program FREE DISH Network Satellite TV System and Programming Opportunity for a level of responsibility that could take years to reach in other companies We are a Drug Free Workplace Dish Network is an Equal Opportunity Employer