Savings Specialist
- CAN you help drive Branch success?
- CAN you prove yourself as a high performer in a sales environment?
- Part time:31hrs per week, Monday - Friday
Advertised:
4 Nov 2013 Aus. Eastern Standard Time
The customer deposits and transactions business is an integral part of the retail bank. As a Savings Specialist you will be responsible for delivering customer service excellence, profit contribution and contributing to the business/sales outcomes for the Branch; you will act as a reference point for your colleagues while developing and delivering deposit training / coaching plans to the team.
You will use your knowledge of the Bank's products and services to attend to the customers' identified financial needs referring them where required to the appropriate specialists within the Bank.
As a Savings Specialist you will:
- Respond to customer queries and complaints in a timely, professional and effective manner
- Proactively identify products and services relevant to the customer's needs by completing an effective Financial Health Check
- Act as a champion for deposits and transactions within the branch by coaching team members on the current rates and campaigns and acting as a point of reference for deposit related issues.
To be considered for this role you will have:
- Retail deposit product knowledge
- The demonstrated ability to work in a busy, commercial, competitive and target-driven retail environment
- Effective time management skills
- Proven background in delivering excellent customer service
- Strong communication skills
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