SBU Network Service Delivery Manager (SDM) Job in London, London UK

Xerox Corporation is a $22 billion leading global enterprise for business process and document

management. Through its broad portfolio of technology, services and outsourcing offerings, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and supplies for production and office environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and information technology outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

 

SBU Network Service Delivery Manager (SDM)

SBU Network Service Delivery Manager is the primary point of contact for the SBU, Client and Global Delivery Units for the region of the world that they reside (in addition to providing follow the sun support for all other regions).

Responsibilities:

Ÿ  Support fulfillment of the ACS vision for prompt and professional client services through

      innovation and leadership

Ÿ  Oversee the day-to-day implementation and operational aspects of the client  relationship

Ÿ  Develop strategy needed to achieve agreed upon service levels

Ÿ  Manage the setup and delivery of services

Ÿ  Work with the client to manage priorities and expectations

Ÿ  Manage the requirements definition process and ensure that system specifications accurately  

     reflect client requirements

Ÿ  Build effective liaisons to manage the transition from implementation to ongoing client delivery

Ÿ  Act as a subject matter expert regarding the application of business objectives and  alternatives

     for service delivery

Ÿ  Build a cohesive team by championing quality, integrating team efforts through status meetings,

     sharing appropriate information, and building depth of expertise

 Ÿ  Manage finances for the account, including invoice creation, timely receipt of client payments,

     and other PL responsibilities

Ÿ  Maintain ownership, authority, accountability and responsibility for quality of services delivered

Ÿ  Own delivering performance standards and measurements

Ÿ  Continually identify ways to reduce costs

Ÿ  Continuously identify ways to improve service

Ÿ  Ensure positive customer satisfaction and customer relationship are maintained

Ÿ  Provide transition and project management staff guidance specific to account

Ÿ  Prepare proposals and obtain approvals for small deals within assigned account(s)

Ÿ  Participate in development and implementation of account plan/strategy

Ÿ  Identify opportunities for growth and assist in support and closure of these opportunities

Ÿ  Participate in the implementation of and adherence to ITIL processes

Ÿ  Provide overall leadership, guidance and direction to the assigned team

 
Requirements:

·         SBU Network SDM will have significant experience with network technologies (routers, switches, firewalls, load balancers, application acceleration devices, etc.), with a specific background in the Cisco space. 

·         The Network SDM will have managed global WANs, LANs and data center networks. 

·         The Network SDM will have worked with global service providers (ATT, Verizon, BT, etc.) and understand process engagement and management with those vendors. 

 
 ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, colour, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.