SD11
SD11 - System Administrator 2
Kelly IT Resources is a specialty service of Kelly Services ®, focused on the placement of professionals in contract, contract-to-hire and full-time employment positions across all IT disciplines. By matching the staffing needs of technical organizations with highly qualified information technology professionals, we place nearly 8,000 IT professionals on assignment each year. Kelly IT Resources helps you meet the challenge of global workforce flexibility by providing staffing solutions and job opportunities which are not only innovative and effective, but which are, above all, tailored to the needs of your business. Kelly has steadily become a worldwide authority on global employment solutions. Currently, Kelly IT Resources in search of a Systems Administrator for our client located in Chicago land area. System Administrator 2 - Mobility Systems Administrator/Support Position Type - Contract - Hire Must Haves - Strong BES experience implementation experience needed Remedy Ticketing system experience High Availability Able to communicate with Senior Executives Lotus Note or Exchange background Key Job Responsibilities We are seeking a Mobility Systems Administrator/Support for the Information Technology team. Responsibilities include: Install/Setup/Provision new mobile devices Blackberry, Apple, Android . Troubleshoot and resolve mobile device problems related to Applications, Email, Contacts, Calendar, Data, and Carrier issues. Track and remediate support issues using Remedy. Document procedures for existing and new systems and applications. Administer Mobility Device Management solutions including BES, MobileIron, Good, etc. Responsible for daily operational technical support of enterprise mobile technology. Strong customer service orientation to provide Level III support for the company globally. Perform server administration, account management, project work, and process improvement advocacy as they pertain to enterprise mobile technology support. Evaluate and recommend global mobile technology solutions with the goal of improving service delivery and customer satisfaction. Vendor management - Verizon, AT T, Sprint, and MDM solutions. Requirements Extensive knowledge of Mobile device operating systems such as iOS4+, BB OS, Android 2.3+, and Windows Mobile 7+. Experience with Lotus Notes, Traveler, MS Office 2003/2007/2010, Windows XP/7, and Blackberry Desktop Manager. Will perform after hours support, on-call duties, and go-lives. Experience with the administration of Blackberry Enterprise Server 5.0 BES . Experience with Mobile Device Management Solutions. Good written and verbal communication skills required as well as strong interpersonal and troubleshooting skills. Minimum of three years experience in a senior technical support role managing time-critical projects and administering mobile technology globally. Bachelor s degree in a related area and technical certifications are strongly preferred.