Sears Hardware_Assistant Manager_Norristown, PA (SW) IT Job in Norristown, Pennsylvania US
Sears Hardware_Assistant Manager_Norristown, PA (SW) IT
Job Description The Assistant Store Manager is responsible for all store-operating functions. He/she manages the store through positively influencing sales and controlling expenses. In conjunction with the Store Manager, the Assistant Store Manager defines the standard of performance for his/her store, clearly communicates that expectation to all associates, evaluates the execution of that performance and oversees all Human Resource activities. Responsibilities/Skills/Experience Requirements · Supervises and has accountability for all aspects of store operations (4 wall accountability) · Proactively partners with Store Manager to lead the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and associate morale. · Along with Store Manager, actively manages the customer experience within the stores. · Take ownership for full implementation and proper execution of Corporate programs and initiatives related to operational aspects of the unit. · Ensure consistency of operational processes within the store. · Assist the Store Manager to fully optimize Credit (e.g., share, AccountCare, new accounts) and other Miscellaneous Income opportunities (e.g., service contracts, Installation, Gift Card, Home Service Leads) within the store. · Monitor and react to profitable expense opportunities within the store. · Represent Hardware Stores to all Sears partners within the local market. · Take a visible role in representing Sears in the local community. · Handle and resolve escalated customer issues. · Understand and communicate, to Store, District, Region and Home Office staff, competitive activities/trends in market, and unique local market issues. · Ensure that the store operates in full compliance with applicable laws, regulations, and company policies. Years Experience 2 - 5 Years Experience Preferred Minimum Education High School / GED Travel Requirements Limited (5-15%)