Security Account Manager – Southside Chicago University – $75k

Security Account Manager - Southside Chicago University - $75k -

AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. Our more than 50,000 employees and 100 offices across the country service a client base of several thousand which includes approximately 200 Fortune 500 companies nationwide. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957. As the first security services company selected as one of Training magazine's Top 125 training companies for six consecutive years, AlliedBarton offers on-the-job, web-based, and ongoing training programs for all personnel from security officers through executive level management. Our commitment to training includes industry specific programs that are customized for the security challenges in several of the markets we serve. AlliedBarton's focus on Human Capital Management moves employee growth and satisfaction to the forefront of all company initiatives. By utilizing employee retention programs and promotions from within, AlliedBarton is able to foster a culture of quality security officers and continuous customer satisfaction. AlliedBarton security officers adhere to quality standards designed to provide unparalleled service. Our security officers are proactive, responsive and ready to meet our client's needs. The Security Account Manager is responsible for all aspects of security, manpower needs, schedules, supplies/equipment, administrative functions, training, evaluations, supervision, time and accounting, and overall safety. The Security Account Manager is directly responsible to the AlliedBarton customer and AlliedBarton management. He/she is on call twenty-four hours a day, seven days a week. He/she will be required to respond to all pager calls. Scope of Job: Total Security Management of Southside Chicago Educational Institution On-Site HPW: 4000 FT Full time Equivalent: 100 employees Direct Reports: Four Assistant Account Managers, Shift Supervisors, Security Officers, Floaters, Base Operators Front Desk Information Attendants as specified by the account. Description: Supervise the day to day operations of the account. Build, improve and maintain relationships with both clients and employees; develop and retain staff; coordinate needed support services to effectively run the account to meet or exceed financial and operational goals and provide quality customer service. Essential Functions: * Uphold AlliedBarton's excellent reputation and profitability through excellent customer service * Manage stressful and difficult customer service situations; respond promptly to customer needs, solicit feedback to improve service, meet commitments * Achieve targeted business objectives for operations including but not limited to: revenue, client satisfaction, non-billed overtime, and internal quality assurance and performance management * Ensure company principles and procedures for personnel recruitment, retention, selection and employee relations are adhered to regarding managed accounts. * Ensure staff receive proper training commensurate with job responsibilities and documentation of training is completed * Motivate and teach security officers and supervisors to properly and legibly prepare and submit appropriate reports, including building sign-in sheets, activity reports, and incident reports * Ensure proper post orders are prepared and presented to the customer for review and approval * Oversee and manage administrative and operational functions including payroll, scheduling, recruiting/selection, training, etc. for the account * Coach, counsel, and develop personnel * Maintain confidentiality of all information and data * Keep records, communicate appropriate feedback, and prepare accurate and timely reports as required * Work with District Manager to ensure the AlliedBarton and State Compliance/PERC requirements are met Non-Negotiable: Operational-ensure that: * All employees conduct themselves in an honest, ethical, professional manner * All employees are properly screened and licensed * All employees meet training standards and requirements * All employee relations are managed appropriately * All employees are paid accurately and on time * All clients are billed accurately and on time * All contracts are managed according to company and client requirements Non-Negotiable: Leadership * Lead by Example * Assume ownership for AlliedBarton's success. * Passionately promote and embody AlliedBarton culture and company values * Take ownership of issues and seek solutions * Take responsibility, do the right thing * Project energy and enthusiasm * Develop your employees