Security Dispatcher – On Call

Security Dispatcher - On Call - (Job Number: 127463)

-- Security Dispatcher - On Call - (Job Number: 127463) Description Provide Regional dispatch services for Security and Facility Services staff by prioritizing emergency, urgent and routine calls for service or work requests. Responsible for operating and monitoring of security and facilities systems including by not limited to computerized work management system, computer aided dispatch program, CCTV, Access Control and Intrusion Alarm Systems; perform a variety of duties regarding the use, systems control of and access to multiple owned and leased facilities. Essential Functions: * Receives and prioritizes calls for service in order to provide timely and appropriate response by Security Officers, Facilities personnel and/or emergency service providers; assists in coordination of emergency operations throughout the Northwest Region; applies knowledge of safety and regulatory requirements in order to dispatch staff and resources appropriately; responsible for notifying security and facilities managers of all critical events and in coordination with security and facility management, notify appropriate administrators and department heads as necessary or required. * Monitors access control, alarm systems and CCTV to include remote facility access of access control and alarm monitoring device call up to ensure the protection of all KPNW staff, assets and facilities. * Retrieve and / or generate information utilizing numerous automated computer programs for security incidents, lock and hardware requests, photo ID badging, access control, alarm monitoring; generate facilities work orders and produce reports using computer aided dispatch program and facilities maintenance software. * Must be able to work effectively under stressful situations Secondary Functions: * Receives and prioritizes calls for service in order to provide timely and appropriate response by Security Officers, Facilities personnel and/or emergency service providers; assists in coordination of emergency operations throughout the Northwest Region; applies knowledge of safety and regulatory requirements in order to dispatch staff and resources appropriately; responsible for notifying security and facilities managers of all critical events and in coordination with security and facility management, notify appropriate administrators and department heads as necessary or required. * Monitors access control, alarm systems and CCTV to include remote facility access of access control and alarm monitoring device call up to ensure the protection of all KPNW staff, assets and facilities. * Retrieve and / or generate information utilizing numerous automated computer programs for security incidents, lock and hardware requests, photo ID badging, access control, alarm monitoring; generate facilities work orders and produce reports using computer aided dispatch program and facilities maintenance software. * Must be able to work effectively under stressful situations Qualifications Basic Qualifications: * Must possess or be able to obtain upon hiring State of Oregon Department of Public Safety Standards and Training (DPSST) certification. * Minimum two (2) years recent experience in dispatch in security, facilities, alarm monitoring or Facilities Operations Center * Thorough working knowledge of various security alarm systems and their operation * Thorough knowledge of emergency response procedures * Demonstrated ability to multitask and thrive in a high energy environment where teamwork is vital * Working knowledge of security reporting procedures * Communicate effectively and efficiently over the telephone, in writing, radio and Nextel radio / phone systems * Respond to customer needs efficiently and courteously * Demonstrated customer focused service skills * Able to read, write and process detailed reports * Must demonstrate effective interpersonal communication skills * Demonstrated knowledge of radio communications systems and closed circuit television (CCTV) systems * Excellent computer skills to include the following programs: Microsoft Word, Microsoft Excel * Ability to operate computer and use software for word processing, spreadsheet, database and other work related specialized applications. * High School diploma or equivalent * Prioritize an array of tasks according to general guidelines and practical constraints * Typing test required - internal test to create / update dispatch and pass on information log Preferred Qualifications: * Four years recent experience in dispatching for Security, Facilities, alarm monitoring or Facilities Operation Center * Thorough knowledge of Kaiser Permanente emergency procedures and policies * Thorough knowledge of alarm response procedures * Must be able to read and write detailed reports * Skilled in incident reporting procedures - both verbal and written * Basic knowledge of Oregon and Washington statutes * Effective knowledge of access control software and hardware * Effective knowledge of alarm systems and maintenance * Ability to read and understand building floor plans * Crisis Intervention skills * Excellent computer skills * Thorough knowledge of access control systems, alarm monitoring systems, computer aided dispatch programs to include Lenel, Pelco and SIMS * CCTV operation and FM radio operation * Demonstrate effective inter-personal communication skills to deal effectively with staff, peers, physicians, visitors and members Salary Range: $24.75 - $27.13 Primary Location: Oregon-Clackamas-Regional Supply Center 10200 SE Sunnyside Rd. Scheduled Hours: 1 Shift: Variable Working Days: Sunday - Saturday Variable Working Hours Start: Variable Schedule: Call-in/On-Call Job Type: Standard Employee Status Group: Regular Employee Group: ILWU - Local 28 Job Level: Individual Contributor Job: Facilities Services Public Department Name: Security Services Security Dispatcher - On Call - (Job Number: 127463) 513929 Oregon-Clackamas-Regional Supply Center 10200 SE Sunnyside Rd. http://kp.taleo.net/careersection/external/jobdetail.ftl?lang=enjob=513929ss=paidsrc=5080 -- http://wrapguy.careercast.com/textjobs/jobs/kaisero_oregonlive/1ebe443b4275525686284d1b3951183d.html --