Security Technician Job in Phoenix, Arizona US
Security Technician
Security Technician-
Full Time
Regular Requisition Number:15069
Phoenix , AZ
Stronger Connections. New Possibilities.
A career with Level 3 is more than just a job, it's an opportunity to join a company that delivers a comprehensive portfolio of converged voice, video, data and managed services to enterprise, content, wholesale and government customers. Business applications require more bandwidth, and we aim to deliver exceptional value to support efficiency and growth. Our customers partner with our team of over 10,000 dedicated people in more than 45 countries who focus on understanding business challenges, responding with a relevant solution and delivering a consistent, industry-leading customer experience. Whether you are an experienced professional, or just embarking on your career, Level 3 provides a fast-paced, challenging and supportive environment in which to grow.
Why Join Level 3 Communications?
We are trusted, reliable and responsive in meeting the needs of our customers. Level 3 is experiencing tremendous growth and raising the bar in the telecommunications industry. To support our continued success, we are looking for the best in the industry to join our team. At Level 3 you will receive medical, dental, vision, and life insurance benefits - all with aggressive company contribution, beginning on day one with no waiting periods.
In addition to industry-leading benefits, Level 3 offers a generous paid time off plan, company matched 401(k), health and wellness programs, education reimbursement, corporate bonus program and access to world-class industry training.
Apply today and become an integral part of the team that is raising the bar in the telecommunications industry.
Summary
Under direct supervision, performs front line support in a fast-paced, Security Operations Center environment.
* Performs Incident Management (in both the Information Security and IT Service Management sense), request fulfillment and the restoral of normal service operations for all Global Security; customer, company, and external.
* Can provide backup or additional Tier 1 ITSM Service Desk and Event Management functions as needed.
Essential Duties
Tier II focuses on Incident Management. These technicians have primary responsibility for the Incident Response process (Monitoring, Detection, Triage, Mobilization, Containment, Stabilization, Recovery, and Post-Resolution Analysis). Additionally, Incident Management includes the processing of standard changes, troubleshooting incidents escalated from Tier I, in-scope customer and enterprise security analysis, and answering customer security questions. Issues may be escalated to Tier III based on time and severity thresholds.
Duties include:
* Overflow and coaching support for Tier I activities
* MSS customer standard changes: reactive configurations for filter rules, Anti-Virus settings, AS and BGP settings, network address translation, DHCP, and IPS filters.
* Managing customer network security device health and availability
* Managing enterprise network security device health and availability
* Proactive and reactive response to security issues, including Denial of Service attacks, suspicious or abnormal network activity and general customer security inquiries.
* Acceptable Use Policy follow-up and response
* IDS/IPS response (manual null routing, additional analysis, follow-up)
* Connection, authentication, and performance support for RVA secure VPN solutions, including both site-to-site static tunnel and remote end-user solutions
* Standard customer reporting covering trends and analysis, performance, and incidents detected and mitigated.
* Population and maintenance of SKMS (Service Knowledge Management System)
* Other administrative, process and procedure, and Knowledge Management duties as needed
Education and Experience
* Experience: 2+ yrs
* Education Level: High School/GED
* Field Of Study: Information Security, Information Technology, or Related Field
Security Technician II employees form the backbone of the SOC and primarily perform 24x7 Tier II (Incident Management and Request Fulfillment) responsibilities. The Security Technician II position is a step up from entry level and recognizes some experience and training in information security as evidenced by:
* Two or more years of experience in an information/network security operations environment, covering both Event Management and Incident Management responsibilities
* ORcompletion of a formal information/network security degree at an accredited college
* ORcompletion of baseline networking or information/network security certifications (SANS GSEC, CompTIA Security+, SCP SCNP, ISC2SSCP, Cisco CCNP, Fortinet FCNSA)
Knowledge, Skills or Abilities
3-5 years Technician in a telecommunications / network security environment preferred
Ability to multi-task during events
Ability to communicate effectively with managers, customers and vendors on escalation status.
Ability to manage technical workload and engage senior technicians and management as appropriate.
Ability to maintain a solid working relationship including collaborative technical activities with peers.
Competent writing and verbal communication skills required.
Good analytical and problem solving skills,
Ability to work extra hours as needed.
Ability to work shift work needed.
Ability to be self-motivated and a self-learner.
Work Environment
Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
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Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call 1-877-333-6947 and let us know the nature of your request and your contact information.
