Senior Administrator, FX Service Delivery
PURPOSE
The incumbent will be responsible for ensuring all Foreign Exchange related transactions and relevant queries are processed in a timely and efficient manner utilizing processes and procedures which mitigate and minimize risk across the business.
This role will entail the monitoring of high value and time critical instructions, therefore the incumbent should be experienced in working in such an environment and be familiar with the high risks associated with Foreign Exchange transactions. This role will also have an element of people management to ensure the daily workflows are carried out in a timely and accurate manner. Product knowledge is essential.
PRIMARY RESPONSIBILITIES
Monitor workflows to ensure appropriate controls and policies are in place for effective management of processes and procedures in line with both internal and market rules and regulations
Oversee and contribute in the daily performance of the team , ensuring all transactions are processed through all queues within Kondor+, FEA, Milvus, ensuring queries are raised and cleared in a timely and efficient manner
Ensure the processing of all internal trade related transactions eg Corporate Action and Income related Foreign Exchange are adhered to within deadlines
Ensure daily cash payments are processed within the deadlines set
Ensure all instructions from the Trading Desks are processed within the deadlines set
Ensure timely resolution of the Query Tracking System ( QTS ) in respect of issues relating to the FX Service Delivery team
Contribute to Oversight discussions, monitoring performance and working with other global regions to ensure an effective and efficient service is provided
Ensure Foreign Exchange mandates are set up accurately and in a timely fashion
Monitor reconciliation reports to ensure timely investigation and clearance of outstanding items
Monitor GTSS FX matching system to ensure unmatched items are resolved within two hours
Ensure errors and omissions are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators
Working with management to ensure the Services Level Agreement and operating procedures are effective on accuracy, timeliness and completeness of all processes.
Validate confirmations within stipulated SLA, ensuring timely deliverables to providers.
Contribute to environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the department.
Pro-actively address and escalate areas of concern and where SLA has not been met and continuously identify opportunities to enhance our service.
Follow pre-set procedures ensuring complying with applicable regulatory requirements as well as corporate audit and risk management requirements.
Contribute to satisfactory results in all internal external audits
Ensure appropriate liaison with Risk and Control area within Operations.
Accountable for ongoing satisfaction of clients/counterparties by ensuring deliverables meet client/counterparties needs and expectations.
Work with management to successfully execute change while supporting fellow employees through the process, and keeping them focused on business priorities.
Assist the manager in the daily supervision of the area encompassing reviewing the team’s performance.
Assist the manager with the team’s competency skills and training matrix
Assist the manager in reviewing new initiatives to ensure robust procedures and processes are adopted to support these products
Support any related projects by performing User Acceptance Testing, writing and review of procedures etc
EDUCATION /OR EXPERIENCE
Required
Technical knowledge of Foreign Exchange Cash Management products and practices
Pertinent industry and regulatory/compliance knowledge
Strong communication, presentation and inter-personal skills
Ability to work under pressure, managing workloads and time efficiently to meet stringent deadlines
Client/Customer/Market focus
Good written/verbal communication skills
Demonstrate a calm and logical approach with an eye for detail and a very high level of processing accuracy
Flexibility towards working hours in order to meet business needs
Display a professional attitude towards work at all times
Time management skills and ability to prioritize
Preferred
Knowledge of RBC IS proprietary systems – Milvus, QTS, TLM, Lotus Notes, Kondor +, FEA, GTSS
AUTHORITIES, IMPACT, RISK
Reports directly to the Manager, FX SL Service Delivery, Client Operations
Accuracy of processing is key to prevent financial loss and in maintaining RBC IS’s credibility
Responsible for ensuring that the daily workflow is processed within deadlines in collaboration with the Malaysian and Toronto offices
Work closely with the TMS Client / Market dealing desks
Participate in projects to assess and manage the impact of change on the FX Service Delivery team
KEY RELATIONSHIPS - REGIONAL ENTERPRISE WIDE
Regional Partners
Foreign Exchange Service Delivery UK/Malaysia/Toronto
TMS FX Global Trading Desks
Client Services Globally
Central Payment Management
Risk and Compliance
IT
Counterparties
RBC IS Sub – Custodians/Agents
Other Client Operational Teams
TIME ALLOCATION
Query Investigation and Resolution 60%
FX Cash Processing and Instruction 20%
Reconciliation Investigation and Resolution 20%
WORKING CONDITIONS
The role requires flexibility in working hours and ability to work to tight deadlines across various tasks with superior results.
The role may require working in excess of normal hours to ensure workloads are managed.
Shift work and Bank Holiday working required on a rotational basis.
COMPETENCIES
Behavioural
High level of accuracy and attention to detail
Achievement motivation
Adaptability
Customer service / service partner orientation
Developing self/others
Relationship building
Teamwork and Co-operation
Written/verbal communication
Demonstrate drive and determination to work on own initiative
People Management
Strong organizational skills
Technical
All standard Microsoft applications (Word, Excel, Outlook, Access)
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