Senior Administrator/Data Inputter
Purpose:
To provide an excellent standard of service to customers by administering and or processing transactions / tasks in accordance with procedures, standards and controls.
Key Accountabilities:
To complete a series of procedures and tasks to ensure the accurate processing of transactions via letter, email and telephone, in line with relevant Company procedures and Service Level Agreements, with a focus on more complex processes and ad hoc tasks
To resolve queries / issues by telephone, letter or secure message, with reference to established frameworks and procedures
To provide quality customer service in line with company requirements and Objectives.
To ensure that records are accurately updated for all transactions to meet Company requirements
To support agreed team targets by covering any gaps in delivery across teams in the best interest of the department and process effectiveness
Be proactive in identifying ways to improve processes
To undertake administration and processing to support Legal and Securities Operations
To ensure defined productivity and quality targets are achieved.
To operate within a strict security and regulatory framework where cost control, containment or commercial risk, and provision of high quality customer service are key
Operates within all necessary controls, Company standards and the relevant legislative framework
Service standards and operational efficiency maximised.
Resolves queries which may require some investigation
Resolves issues or identifies issues which require escalation as appropriate.
You must have a minimum of three years data entry/senior administrative experience and have a minimum of 5 GCSE's or equivalent.
Role is full time Monday - Friday, 35 hours a week, this is an ongoing temporary contract.
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