Senior Application Support Analyst recruitment
Summary of Role
Working as part of an international support team spread across London, New York, Chicago, Hong Kong, and India, the Senior Application Support Analyst will be the primary point of contact supporting two main Risk applications and other pricing applications. This position is client-facing and will involve frequent interaction with the Development team, Rates Trading Desk, Exotics Team, and other main business functions.
Responsibilities
Day-to-day responsibilities include:
Investigating issues thrown up by desk risk processes
Responding to service requests
Ensuring overnight risk data is completed on time.
Tracking and reporting of all incidents
Liasing with Development Team and front-office business users (Traders and Risk Managers) to resolve issues
Escalating issues to appropriate owners and groups
Skills Experience
Previous Application Support experience in a Risk environment
Ability to query SQL database
Good business acumen and communication skills
UNIX or Windows