Senior Business Process Analyst-Telecommuting Job in Manchester 03101, New Hampshire US
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
You're empowered to do your best! Use your Sharp Business Skills to assist in end-to-end business process activities by creating, reviewing, controlling and improving processes. You will lead and manage customer readiness activities and project implementation teams in process improvement activities. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. Responsibilities include quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.
-Create complex business requirements based on customer requests
-Build requirements into the mymetrics/merced system
-Review business requirements with customers and obtain sign off
-Work closely with Project Team to identify risks early.
-Work with production team to log and track defects to resolution.
-Perform multiple complex and/or cross functional business and data analysis to create business requirements for new initiatives; identifies trends and opportunities for other departments to leverage
-Able to present information in a variety of formats (charts, graphs, tables) that help stakeholders and leadership understand the project
-Ability to explain technical issues in language the customer will understand
-Leverages and engages deployment team business partners in a timely manner to define deliverables and identify opportunities to drive savings. Communicates often, clearly and effectively to all pertinent stakeholders and leadership; prepares communicates overall project status reports.
-Ensures all internal documentation/project plans and pipeline summary are kept current based on ones progress and or successful task completion
-Create business requirements and process maps that are clear, complete and executable
-Validates technical system specifications meet business requirements
-Identifies opportunities for new projects focused on process improvement and cost optimization.
-Deliver persuasive messages based on sound, thorough fact-base analysis and logic and offer solutions/alternatives to meet customer needs
-Focused on customer experience improvement ; assesses and interprets customers needs
-Ensures protection of PHI/PII
-Follows the standards and process of the team
-Participates in engagement reviews and quality assurance
-Actively participates in employee engagement initiatives
-Works with minimal guidance; seeks guidance only on the most complex tasks
-Self directed; able to initiate projects independently. Prioritizes and organizes own work to meet deadlines
THE OFFICE FOR THIS POSITION CAN BE TELECOMMUTING
-Bachelors degree in Business, Finance, Health Administration or related field
-4+ year of experience in writing business and/or system requirements and business/finance analysis.
-2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks
-Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes required.
-Excellent communication, time/project management, problem solving, organizational, and analytical skills required.
-Working knowledge of relational databases, database structures. (i.e. mymetrics/merced)
-Must possess excellent written and oral communication skills, presentation skills, strong collaboration skills and possess the ability to work cross-functionally, develop strong working relationships, manage multiple priorities and work independently.
-Proficient in: MS Access, Excel, WORD, OUTLOOK, Powerpoint
-Experience working on 2 or more complex technology projects simultaneously.
-Trouble shoots technical type issues
-Work independently
-Write and execute efficient and effective Requirement documents.
Preferred:
-Knowledge of Mymetrics
-Project management experience preferred
UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:
UnitedHealthcare Employer Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.
UnitedHealthcare Medicare Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.
UnitedHealthcare Community State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.
Together, we're removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.
Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.
