Senior Case Handler

My client is a leading competitor in the financial sector looking for a Senior Case Manager to join their customer service team.

Your key responsibilities would be to complete the quality assurance of Packaged Bank Accounts, managing the end to end customer complaint journey and ensuring that you deliver excellent service to customers, regulators and stakeholders.

Requirements:
• Experience of providing a consistently high standard of customer service
• Excellent knowledge of all banking processes and day-to-day customer account transactions
• Excellent investigation skills and the ability to make a decision
• Excellent numeracy skills
• Experience of coaching others
• Experience in a Quality Analyst role

This is a full time position on a fixed-term contract with an hourly rate of £16.00. Potential career steps include Team Leader; Analyst; Technical Specialist; FOS Root Cause Analysis Manager and Operations Manager

To register interest, please apply with a copy of your most up to date CV and contact details.

April 21, 2015 • Tags:  • Posted in: General

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