Senior Change Manager/Project Manager recruitment
As a Lead Project Change Manager your skills and qualifications will ideally include:
*Degree and PRINCE 2 or Six Sigma
*Previous experience in project management role supported by business and management experience, gained in more than one business area, preferably within a Financial Services Environment
*Strong strategic awareness and experience of developing strategies, project plans and methodologies that involve agreeing customer objectives and assigning resources
*Experience of managing cross-functional project teams and contributing to the development of the function's vision, strategy and methodologies
*Experience of managing and coordinating diverse ranges of projects for various business areas, ensuring achievement of project goals on schedule
*Preparation of reports and delivery of presentations to customers and senior managers regarding project status, results and recommendations
*Ability to think conceptually and work from first principles, rather than using a standard prescribed formula
*Proven experience of influencing at senior level
*People management experience and experience of working within a Customer Experience function or similarly customer-orientated area would be an advantage
As a Lead Project Change Manager your main responsibilities will involve:
*Effectively manage a number of complex projects with multiple interdependencies, to deliver on time, on budget, on benefit and on scope.
*These will span a number of different business areas and will require strong influencing skills and a detailed knowledge of the functions concerned.
*A strong character, able to proactively build and maintain effective internal and external partnerships, stakeholder relationships up to and including Executive and Board levels, to enhance two-way communication and support the development of projects.
*Act as lead Manager for a given set of business areas, ensuring credible plans are in place, and messages are embedded. To own, oversee and successfully plan for key events in those areas and manage the service impact, often feeding into team colleagues to do so.
*Act as a champion for Customer Experience
*First point of contact within Customer Experience team for a set of business areas. Your knowledge will need to feed into and inform all other related activities such as target setting. The ability to successfully challenge and support each function will also depend on a high level of expertise.
*Manage, develop and coach / mentor a range of colleagues across a number of complex projects to realise their full potential and enhance business performance. This may include direct and indirect project team members.
*Define and develop business case specifications and plans to support prioritised and often sensitive or complex projects, aligning to strategic objectives and gaining required approvals and sign off.
