Senior Client Service Officers – Coutts 24 recruitment
Coutts Co is part of The Royal Bank of Scotland Group. Continuing expansion means that we’re now looking for additional people to join the team at our impressive building on The Strand in Central London and you’ll find it’s not just your work environment that’s refreshingly different.
Here, your performance is judged on how well you handle each phone call, not how fast. And there’s no stressful pressure to make sales. Due to multiple promotions we are looking for candidates who have outstanding success in banking and customer service along with a willingness to work occasional weekends.
We offer the exceptional rewards you’d expect from one of the world’s leading financial groups, including a personalised benefits package you can tailor to suit your own lifestyle.
Background Information
Successful candidates for this telephony role will be expected to provide the very highest standards of client service. Due to recent promotions we are looking for multiple candidates with banking and customer service experience who genuinely enjoy helping others. You are given time to take real ownership of each enquiry and you’ll have the chance to make the most of your skills. Also with further training you’ll make the most of your future too.
Tasks
- Taking telephone instructions and responding to clients’ requests for information regarding their General Banking and Credit Card transactions.
- Referral to the appropriate area for fulfilment where required and updating Coutts databases to ensure collation of data ensuring excellent service delivery is achieved.
- Responsibility for documentation of client complaints and complex client issues.
- Identifying sales opportunities through a lead generation process for Private Bankers.
- Identifying area’s for Improvement within the team and Coutts.
- Liaison with client facing and back office teams to ensure seamless banking delivery
- Completion of internal accreditation at the required level for the role.
- To act in accordance with the relevant regulatory requirements and standards
Skills, Knowledge Experience
- Previous experience of working within the banking sector
- Detailed knowledge of the bank’s systems and procedures an advantage
- An all-round knowledge of banking product set and advantage
- Keyboard skills and all-round knowledge of Windows applications
- More than two years experience in a customer service environment either face to face or over the telephone
- Minimum of 5 GCSE Grade A-C (or equivalent) including English Maths?
Previous applicants within the last 6 months need not apply.
• Some weekend working will feature in this role.
Please note that this position is a Senior Clerical Officer Role and the successful applicants will be based in 440 Strand, London