Senior Client Services Manager recruitment
The Service Manager will be responsible for a portfolio of clients under various business environments (Treasury, Wealth Management, Private Bank and Broker Dealer) and your role is to ensure that the highest level of services is provided to each client that you are responsible for.
You will be an individual who enjoys meeting new people and is comfortable being in touch with your clients on a daily basis, including on-site visits.
You will become the key contact for the clients by providing follow-up and reports on on-going account support. This means that you have an intimate understanding of the client’s business and technical environments.
You will be the organisation’s representative and will work with L1, L2 and L3 Support in providing the best possible service to the client. You will also be required to work with clients on functional gaps and report back to the relevant internal department to provide estimates to Sales.
You are an individual with a strong focus on quality, meeting requirements and getting it right the first time. Excellent communication and writing ability is an ABSOLUTE ESSENTIAL in this role.
Successful candidates must have:
- At least 5 years experience in client support roles or business analyst position for the financial industry ( preferably from a vendor).
- Experience in coordinating activities among various teams or departments in different geographies.
- Excellent communication skills to deal with client’s support teams and client’s upper management.
- Good technical understanding to prepare, present and review incident reports or discuss architecture matters with clients
- Good project management skills
- Fluent English and good command of Mandarin and Cantonese an advantage.
- BSc or BA degree in Finance, Economics, or IT related to Project Management.
This position reports to the Regional Professional Services Manager.
If you fit the bill, and would like to work for a world-class bank, click the APPLY button.
Due to the high volume of roles currently being recruited for, only shortlisted applicants will be contacted. Applications in Word format would be preferred.
All information received from application letters will be treated in a private and confidential manner