Senior Communications Manager Job in Bellevue 98004, Washington Us
!*!T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Position is responsible for creating and distributing messages related to T-Mobile's business. Position participates in the development of T-Mobile's internal communication planning process including knowledge of key stakeholders, development of key messages and tactical plans to support the organization's positioning and priorities. Position acts as an advisor on internal communications and change management for T-Mobile, interacting with internal stakeholders and manages implementation. This position is responsible for effectively managing vendor support and getting results through others cross-functionally.
Essential Functions
- Leadership: Manages resources across the organization and is skilled at getting results through others. Mentors and coaches others on the team. Ensures productivity is maximized and quality is delivered.
- Business Partnership: Serves as a business partner and provides senior-level communications counsel including coaching and feedback to develop management communications skills for internal audiences; drafts and edits senior leadership speeches, presentations, and e-mail; scripts, edits and produces videos, inspires others to high levels of performance and alignment with the corporate values. Becomes knowledgeable about the specific focus area of business in order to help implement client's operations and make recommendations to management, clarifies client leadership communications requirements and coordinates service delivery. Oversees positive client relationships.
- Products and Services Communications: Partners cross functionally to build communication strategies that introduce new products/services, enhance brand reputation, and reinforce service leadership and network quality perceptions, change management and other key initiatives across critical internal stakeholders.
- Internal Communications: Develops and manages internal employee communications and "voice" utilizing innovative communications solutions, including enterprise portal. Also works to ensure timely and effective implementation of integrated communications--alignment of messaging with internal and external audiences to support business priorities and future success. Measures and reports program impact based on stakeholder feedback and business results. Develops and implements communications messages in response to issues or crisis management that will enhance and protect relationships with internal stakeholders and employees%5C
- Budget Management: Manages annual budgeting process and ongoing budget management and review; manages vendor relationships.
!*!Qualifications Minimum Required
- 8+ years developing managing complex communication plans in an agency or corporate environment. Must be skilled at writing/editing website and/or corporate communications.
- 6+ years leading direct reports or agency teams in a fast paced, high volume Marketing, Communications, and/or Public Relations function for a large corporation or agency; strong cross functional leadership experience. Skilled at getting results through others both directly and indirectly.
- Proven track record of successfully managing communication strategy for C-level executives (CEO, COO, CMO, CFO, etc.)
- Exceptional writing abilities and presentation skills including experience such as a lead spokesperson and understanding of the digital space.
- Experience working with and counseling senior-level leadership. Experience supporting change management initiatives.
- Demonstrated strong organizational skills, idea driven; history of anticipating issues and the skills to be strategic, proactive and assertive.
- Excellent problem solving and analytical skills
- Proficient using MS Office Suite
- Core Competencies: Writing, Editing, Oral, Integrated Communications, Communications Consulting, Communications Strategy, Communications Planning, Budget Management, Measurement, Primary/Secondary Research, Crisis Management
Desired
- Experience in developing and leading communications strategy for dynamic organizations that have experienced significant change (e.g. change in response to market conditions, regulatory environment, competition, etc).
- Telecommunications industry and cross-cultural experience; background in consumer technology; background in consumer technology; experience with frontline audiences.
- Public relations expertise including broad experience in areas such as media, community, investor and government relations in connection with issues management, crisis management, product publicity, and reputation management.
- Agency/Vendor Management, Brand Governance, Social Media, Event Management, Visual Communications, Analyst Relations, Issues Management, Product Publicity
Education--Minimum Required
- Bachelors Degree. Communications, Journalism, English, PR or related field
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.
T-Mobile is an equal opportunity employer (EOE).
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