Senior Complaints Administrator (MI Oversight)
My Client are a well known leading investment Bank in Edinburgh, who currently require a senior administrator to work within their Supplier management area.
The Correspondence and Complaints teams are responsible for investigation and resolution of investor enquiries and complaints for all Transfer Agency client companies
You will ideally be experienced within complaints/ client correspondence within a fund service area, having been responsible for overseeing the quality of any correspondence.
Key responsibilities will include but not be limited to:
Produce daily/weekly/monthly internal and external MI to meet client and regulatory obligations
Carry out analysis of complaint root causes, escalate trends and provide information to internal and external parties to aid resolution of trends to ensure continuous improvement
Produce monthly executive complaint report for review by senior management team
Undertake monthly Quality Assurance sampling of written outputs, record results and provide feedback to employees for continuous improvement
Ensure all internal and external audit/oversight requirements are dealt with efficiently and all deadlines adhered to
Ensure the quality of written outputs is continuously improved.
This is initially a 6 month contract with excellent potential to extend or be made permanent.
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