Senior Consultant, Change Management
Founded in Chicago in 1889, Northern Trust is one of the world’s leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.
Knowledge/Skills
- Demonstrates strong knowledge of the business function and Northern’s product offering including the functions process, policies and systems.
- Strong experience in change management principals and methodologies, including project management approaches, tools and phases of lifecycles.
Must have strong leadership, negotiation and conflict management skills.
- Requires strong planning, conceptual consulting and communication (both oral and written) skills; including analytical ability, strong judgment and project management skills.
Essential skills required
- Significant OTC Derivative experience (preferably multi-asset class) either from a Change Management or Operations perspective.
- Ability to work under time and client pressure.
- Adaptable to regular change.
- Excellent Attention to detail.
- Excellent communication skills both written and verbal
Preferred (but not essential) skills required
- Knowledge of Summit / MTM / DTCC / Markitwire / Misys CMS market utilities
- Experience of both the Sell-side and Buy-side communities
- Understanding of Custodian / Operations Outsourcing and Fund Accounting business
Major duties
- Be seen as a key advisor and leader providing comprehensive execution servicing and solutions at the highest technical level. Have in-depth knowledge of the business, industry and is highly skilled in Business Process Analysis and/or Project Management. Carries out activities that are broad in scope, complex, technically difficult and may span business functions.
- Proactively collaborates and communicates with partner groups, in particular the supported business function and the Change Management Consultancy and IT. Develops good working relations. Consistently uses effective strategies and interpersonal styles to influence and guide others toward the accomplishment of identified objectives.
- Deliver required artifacts supporting schedule development, project planning, budget management, stakeholder management, quality assurance and scope/requirements management.
- Maintain project communication internally/externally; ensure management is aware of status/issues/risks. Monitor spend-to-forecast to approved budget and report variance.
- Accountable for the application of the Change Management approach/methodology, reporting and governance model across all change initiatives.
- Work closely with the Change Management Consultant and Sponsor to understand the business objective and scope of the work. Conduct process analysis of assigned activity, utilize appropriate business tools and provide comprehensive documentation of the as-is and future states with all supporting documentation, stored in the appropriate location.
- Elicits and defines the supported business functions change requirements using interviews, document analysis, workshops, use cases etc.
- Analyzes information needs and functional requirements and delivers the required documentation as needed: (Functional requirements, use cases, GUI screen and interface designs).
- Plans, analyzes, and presents the stakeholder requirements with internal IT teams and external vendors. Identifies gaps and shortcomings in solutions and builds long term relationships with technology teams.
- Identify the types of testing required as per the applicable project methodologies. Create comprehensive test material as required to thoroughly test all components of the solution.
- Facilitate, co-ordinate, and where appropriate execute all testing required, ensuring Stakeholders and end users are sufficiently prepared and engaged in appropriate testing cycles. Document, track and work to resolve any issues/defects.
- Complete and deploy all implementation tasks that may include new workflows, procedures, training plans and BCP consideration.
Experience
- Requires a college or university degree and/or relevant proven work experience, and strong leadership that provides knowledge and skills to the functional business.
- Demonstrates strong experience in change initiatives, covering such areas as operations, IT and product development; with a track record of accomplishment in large projects and initiatives.
Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of investment management, asset and fund administration, banking solutions and fiduciary services for corporations, institutions and affluent individuals worldwide. Northern Trust, a financial holding company based in Chicago, has offices in 18 U.S. states and 16 international locations in North America, Europe, the Middle East and the Asia-Pacific region. As of December 31, 2012, Northern Trust had assets under custody of US$4.8 trillion, and assets under investment management of US$758.9 billion. For more than 122 years, Northern Trust has earned distinction as an industry leader in combining exceptional service and expertise with innovative products and technology.
We seek qualified people for a wide range of challenging positions and who are interested in building a career with a global growth company, excel in a team oriented environment, yet respect others and have strong values and principles. Northern Trust is an Equal Opportunity Employer and is committed to building a diverse workforce. We ensure our policies guide our behaviors to create and maintain a discrimination-free workplace. We support total diversity: gender, age, race, religion, sexual orientation, gender identity, ethnicity, physical disabilities, and marital/family status, among others.
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