Senior Consulting Engineer Job in Los Angeles 91355, California Us
Knowledge, Skills and Abilities (KSA)
oExtensive knowledge of network design, implementation infrastructure
oVoice over IP experience with Cisco and Nortel products preferred
oCisco IP Telephony experience (CallManager, IP-IVR/QM, Voice Gateways, Mid-level IP networking for LAN/WAN engineering), IPCC Express or Enterprise, Unity MeetingPlace
oStrong overall knowledge of Call Center space (inbound, outbound, email, chat,voicemail)
oExperience with queue options for routing to voicemail, informational mailboxes/scripts, real time and historical reporting, on demand monitoring and recording, the enhanced agent application and the supervisor desktop application
oExperience with advanced applications like (prompt and collect "screen pops", Skill based routing, expected wait time, priority queuing, IVR, XML parsing, HTTP triggers, eNotification services, TTS, vXML and ASR
oCandidates with a wireless background, should be well versed with solutions around Wireless Networking technologies.
oCandidates with a security background, must have five (5) plus years experience including three (3) plus years network security experience. Strong Cisco infrastructure skills required multiple firewall experience (PIX, ASA and Checkpoint). CISSP/CCSP preferred.
oPrefer candidates who have acted as the lead or sole engineer on large, multi-site multi-platform systems.
oAbility to collaborate and work successfully with teams vital to the role.
oIPT WAN design experience a plus
Cisco Certification preferred, such as CCNA, CCNP or higher
oExcellent oral and written communication customer service skills required.
oAbility to travel as required by company; travel 5%-50% depending upon client installation
oMust be able to lift 50 lbs.
oThe ability to appear for work on time.
oThe ability to accept constructive criticism.
oThe ability to understand and follow work rules and procedures.