Senior Coordinator, Client Sales Job in Easton 43219, Ohio Us
About Us
Alliance Data® (NYSE:ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data employs approximately 8,500 associates at more than 50 locations worldwide.
Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies and marketing services, and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.AllianceData.com, or you can follow us on Twitter at www.Twitter.com/AllianceData.
About Our Team
Let's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.
Responsibilities
Participates in appropriate Strategic Account Management (SAM) meetings. Collaborates with all SAM internal partners and provides input for an effective SAM plan that benefits both Alliance Data and the Client. Learns and practices the Client Sales selling philosophy and methodologies.
Coordinates the SAM plan and activities developed through the planning process. Ensures activities are being carried forward on time and as planned. Provides input for the creation of the SAM plan and activities calendar based on processes around needs assessment and program ideation. Responsible for executing all programs.
Administers and organizes the client meetings, including scheduling meetings, inviting partners as needed, organizing business intelligence and client dossiers, creates and coordinates meeting agendas, and following up on meetings with minutes and next steps.
Participates in the Business Intelligence Review, including daily review of various resources, articles, trends, or discussions that may impact the client’s business. Stays up to date on knowledge of the Retail business and changes in the Banking Industry, including change in terms.
Partners with Field Sales and participates in walk-through store visits. Meets with floor associates and discusses front-line issues or concerns(as applicable).
Works with internal partners to resolve client’s escalated customer service issues and communicates to account team and/or client.
Partners with Sales Support teams on all aspects of account management and issue resolution. Reviews data and coordinates programs to hit goals. Reviews performance measurements and ensures targets are being met. Informed on internal and external reports and issues that arise from reporting that may affect the client. Contributes to Advanced Analytics modeling discussions and communicates targeting changes or updates to internal partners. Reviews and audits reports from Advanced Analytics, Consumer Insights and Targeting and Business Insights groups. Delivers reports and summaries to client.
Contributes to new program and idea generation when the account management team begins to develop a marketing activities plan. Provides input on and/or manages marketing programs that deliver value and work toward successfully meeting the agreed upon goals for each critical initiative. Ensures the programs are initiated as planned, according to the activity calendar, and that all requisite client input is correct and timely to allow those program to be successful.
Provides input on program execution and design and management from the client perspective. Plays a consultative role with the Program Management team by sharing knowledge of client needs and goals, historical data and trends. Communicates collateral needs with Compliance and Program Management. Works with client and Compliance to ensure all client collateral meets legal requirements.
Maintain marketing budget and meets regularly with accounting to ensure invoicing is accurate and allocated appropriately.
Interactswith all levels of client organization on a regular basis (by phone or occasional travel to client.) Reviews analysis and gathers data to prepare for client meetings.
Involved in the cross-selling of Alliance Data products and solutions by way of research or initiation of internal meetings to discuss opportunities available to the client.
May provide coaching and mentoring to Client Sales Coordinators on account planning projects.
Qualifications
Knowledge of Marketing principles, including credit, direct mail, email, and eCS. Knowledge of Operational support for client programs. Strong knowledge of Microsoft Suite (Word, Excel and PowerPoint).
occasional travel required
Education: Associate degree in Business, Marketing, Sales, Operations Management, or equivalent education or experience
Experience: Three to fiveyears experience in Sales, Marketing, Operations or strong related credit experience. Supervisory experience preferred.
Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Conditions of Employment
All job offers are contingent upon successful completion of drug screen and background checks.
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