Senior Corporate Travel Agent Job in Boston 02111, Massachusetts US
As a leading provider of global corporate travel management,BCD Travel simplifies and streamlines the business of travel. This benefits ourclient's organization on every level: from the bottom line to the businesstraveler. BCD Travel operates in more than 90 countries, with US $17.2 billionin total sales and a combined worldwide workforce of 10,800. BCD Travel is aBCD Holdings N.V. company.
At BCD Travel, we employ the most talented professionals and invest insuperior resources and technologies to provide our clients with innovativeadvice and bottom line results. Thetalent of our extraordinary people and the culture and business approach wefoster, coupled with the exceptional, creative services we provide and theresults we deliver worldwide for owners, occupiers, and investors are whatreally distinguish BCD Travel from all other travel management firms.
BCD Travel is currently seekingqualified candidates for the following position:
Travel Consultant Corporate Senior - Boston, MA
This position is responsible for fulfilling Corporate Travel Customers' travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information.
Essential Job Functions:
- Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
- Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.
- Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately.
- Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
- Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
- Achieves individual and contractual service level goals related to telephone, quality, and productivity.
- Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
- Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
- Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
Qualifications:
- Minimum of four (4) + years active Travel Consultant experience in the past 6 years.
- Strong domestic knowledge and international knowledge.
- Demonstrated professional customer service skills.
- Proficiency on specified GDS - Turbo Sabre
- Demonstrated internet research skills for customer information.
- Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
BCD Travel offer's adynamic work environment with a competitive compensation and benefits package, includingtravel benefits. Please visit the www.bcdtravel.com to learn more about us.
