Senior Correspondence Specialist (CDC-INFO) Vangent, Inc. Phoenix Today Job in Phoenix, Arizona US
Senior Correspondence Specialist (CDC-INFO) Vangent, Inc. Phoenix Today
Unlike other call centers, our "help centers" are not places of high-pressure sales, collections, or billing. Rather, we're providing our customers with the resources and information they seek, creating a positive connection between the public and various government agencies. We are proud of the work we do. You will be too. Our center is located in North Phoenix just off I-17 Dunlap. - Provide knowledgeable responses to telephone or correspondence inquires in a courteous, timely and professional manner. - Respond to requests from physicians, health care facilities, and the public about the treatment and management of individuals potentially exposed to hazardous substances. - Maintains awareness of current developments in the field of public health - Use initiative and judgment in applying pertinent guidelines or in the development of new policy. - Assist management in the direction of the multi-functional activities of the department, meeting internal and contractual commitments, assuring quality of process and direction of resources. - May be required to work off-shift (nights, weekends, and holidays) as necessary. - Perform other related duties as assigned. Vangent, Inc is an equal opportunity employer M/F/V/D. We are committed to employing a diverse workforce.