Senior Customer Service Call Center Rep Job in Hagerstown, Maryland US
Senior Customer Service Call Center Rep
Job Description You will be our point of contact on calls that may require deviation from the normal scripting, standard screen, and procedures. A Customer Service Senior Representative may do research on various calls, resolve problems, and promote services to the customers via phone, email or fax. Customer service is the primary function, but may include minimal selling or promotion of products or services We re looking for people that have 3 years or more experienced working within a customer service, call center, or sales environment, which have a confident, friendly telephone manner and are motivated by resolving customer inquiries. Our facility is open 24 hours/7 days a week so we do look for employees that are flexible to work on various shifts. First Data will train you thoroughly and help your through your first calls so that you will feel fully comfortable talking with our customers. Each client has a computerized system that we will train you on, but efficient computer skills will be necessary. We look forward to receiving your application!