Senior Desktop Support Manager – Investment Bank – Hong Kong recruitment
A global investment bank require a Senior Desktop Support Manager who will be responsible for managing a team of 10+ desktop support in Hong Kong, running the desktop re-engineering programme and setting up the next generation desktop processes for the department.
Responsibilities of the role:
- Managing a team of 10+ desktop support engineers based in Hong Kong.
- Running the desktop re-engineering programme, providing direction for strategy and implementation.
- Overseeing the next generation desktop process implementation and ensuring ITIL processes are also maintained.
- Being the escalation point for desktop related issues for the trade floor in Hong Kong.
- Ensuring day to day management of the Hong Kong team is aligned with strategy regionally.
- Reporting directly to the Regional Head of Desktop Support.
Requirements of the role:
- 10+ years technology experience with a previous background in desktop support before moving into management.
- Must have banking sector experience.
- Excellent understanding of supporting the desktops on the trade floor, including knowledge on Bloomberg and Reuters.
- Strong management experience with 5+ years team leading of desktop support engineers.
- Proven background of running desktop re-engineering programmes and process improvement in desktop support environments.
- Large scale desktop environment experience of users in excess of 500 users.
- Ability to speak both fluent English and Chinese.
This is an excellent opportunity to work in a strong global financial institution as a permanent employee in the position of Senior Desktop Support Manager responsible for both strategy and day to day team management. Please send your resume in Word format to Dave Hilling at dhilling@ikasinternational.com and put Senior Desktop Support Manager in the subject header.
Ikas International Ltd is acting as an Employment Agency in relation to this vacancy.