Senior Director – Client Relationship Management recruitment

• Direct a team of Relationship Directors, with the ultimate goal to grow wallet share and retain our strategic clients and achieve and maintain a premier provider status.

• Create and maintain a detailed plan to support the overall Country Sales Strategy of the Head of RM and CM and the Managing Director.

• Build and maintain a high performance team that foster clear sales relationship management focus ensuring a competitive advantage for   DIS

• Oversee consistent implementation and execution of sales and distribution protocols as defined by the Head of SD and the Practice Leader

• Review and sign off on all pricing prior to going to client

• Implement the strategic direction for the relationship management team in response to current and future market trends. 

• Leverage and share best practices of the global sales relationship management function

• Proactive coach to all team members to ensure first class execution of the disciplined sales and relationship management process

Managing activity and equipping the team to:

• Contact and manage clients with determined effort to sell   DIS services while preserving goodwill and a professional image.

• Maintain 30/60/90 day activity plans

• Utilize Information Gathering Roadmap

• Ensure connectivity is developed. Identify and meet Client’s COIs

• Understand the clients strategy, aspirations and challenges to achieve and triangulate

• Fully understand and triangulate the competitive landscape

• Ensure connectivity with technical sales

Requirements:

• Proven track record in leading a sales relationship management team on top of a successful sales track record with a prior successful experience in people management.

• Demonstrated ability to lead and motivate an experienced team selling to complex, multi-level organizations

• Ability to engage senior business heads and contribute to overall strategic development

• Ability to attract, develop and retain top talent

• Orientation towards disciplined strategic business development processes.

• Highly skilled in preparing written and oral presentations.

• Refined interpersonal skills.

• Expert negotiation skills.

Preferably a University degree (or equivalent)

Contact: Andrew Brown abrown@michaelpage.ca 416-306-3923