Senior Director of Data Center Cloud Service Operation Job in Cupertino 95014, California Us
Trend Micro . Securing your Journey to the Cloud
We are a global leader with over two decades of expertise in endpoint, messaging and Web security. With operations globally, we are focused on innovating smarter security solutions that protect against a wide range of insidious threats and combined attacks including viruses, spam, phishing, spyware, botnets, and other Web attacks, including data-stealing malware.
Senior Director of Data Center Cloud Service Operation
The Director will assume responsibility for a large-scale, enterprise-class SaaS service and non-SaaS cloud service operation. This hands-on role needs to possess extensive management and technical knowledge in order to lead a team of 24/7 SOC, project management, Service Delivery and Infrastructure team responsible for architecting, creating, deploying, scaling, managing, and operating the full stack of hybridcloud computing platform worldwide. Will determine long term strategic plans and lead the team to implement these initiatives as well as a focus on day to day operation. The Sr. Director will collaborate with the Engineering team to define the process and tools to deploy service to hybridcloud computing platform. Will also collaborate with Product Management and bring a process discipline to implement a 24x7x365 SaaS and Non-SaaS cloud service operation to achieve highest customer satisfaction for both internal and external customers.
Responsibilities:
- Create and implement long term department strategy based on business service strategy to support business service strategic objective.
- Direct all activities associated with performance, availability and reliability of all servers and services within the organization including capacity planning, utilization trends, and application performance
- Research and implement new technologies/process, including best practice, servers, operating systems, system management, storage systems, db system, virtualization, cloud OS and network to drive down cost and increase efficiency, performance
- Responsible for operational excellence of service operation to achieve high level SLAs
- Builds cross functional alignment with internal business partners to deliver optimal services experience
- Direct the architect team to create the right architect of hybrid cloud computing platforms to meet service business requirement and achieve high availability with competitive cost structure
- Responsible for driving down the cost of hybridcloud computing platform, optimizing data center floor space and power efficiency
- Understands systems monitoring and tool sets, knows how and what tools to deploy to improve operational performance and efficiency
- Manage and establish project management practice to reduce project delivery cycle time to meet time to market requirement with quality delivery
- Successfully plan and performs data center failover, high availability failover, and disaster recovery tests on a regular basis for all data centers world wide
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1305381-1789-5772