Senior Globex Support Analyst – 3rd Shift recruitment
Job Spec 2
A Senior Globex Support Analyst has technical proficiency of the Globex systems and working knowledge of CME’s electronic trading environment. The Analyst is proficient at performing shift responsibilities and checklists with minimal supervision. The Senior Analyst demonstrates strong customer service with sound verbal and written skills. The Senior Analyst provides accurate, timely and professional responses to customer questions, utilizing the assistance of team members to ensure the highest level of service is provided and ability to escalate calls as needed.
Functions
- Troubleshoot all day-to-day issues of order flow, market data, connectivity, software or system malfunctions while always being cognizant of CME and customer risk and liability.
- Assist with any production, operational or technical issue that may arise. The Senior Analyst is there to provide any additional granularity sought in order to resolve an issue.
- The Senior Analyst has excellent root cause analysis skills and data mining skills with proficiency in SQL queries to extract data from various databases.
- Constantly monitor the health of our Production environment using all tools necessary in an effort to ensure that CME systems are always performing to the best of their abilities.
- Provide excellent customer service consistently to both CME’s internal and external customers including Partner and Hosted Exchanges
- Collaborate with other departments during major deployments to assist and verify that changes were made correctly.
- Assist other GSA staff with problem solving and escalation procedures in order to provide our customers with the quickest resolution.
- Attend meetings to discuss upcoming and current endeavors. Attendance of these meetings requires the Analyst to take clear notes and educate the rest of the team of the discussion.
- Liaise with the clients and CME internal staff. This requires technical and business know how, negotiation, analytical problem solving, prompt communication and customer service skills.
- The Senior Analyst collaborates with other groups in resolving issues related to configuration changes, enhancements or problems that pertain to the configuration of our various systems, applications and servers.
- The Senior Analyst assists with issues that have reference to electronic customer correspondence or dialogue.
- The Senior Analyst works closely with any vendor that the GSA team has partnered with. This vendor will usually be software related and relevant to the monitoring and troubleshooting of our systems as they pertain to the GSA team.
- Ensure that all issues that make it to the GSA desk result in prompt and accurate assessments and fixes. Answer any business or technical related inquiries accurately, timely and collaborate with or engage the appropriate teams.
Required:
- Bachelors degree or equivalent work experience.
- Lead GSA Analyst must be well versed with Oracle, WAN, LAN, Unix, Linux.
- The Analyst must also be proficient in all MS Office suite applications.
Preferred:
- Familiarity with FIX Protocol, Java and Tibco.
July 23, 2012
• Tags: 3rd Shift recruitment, Information Technology careers in the USA, Senior Globex Support Analyst • Posted in: Financial