Senior Incident Manager (AVP to VP Level) recruitment
Skills: Organised and methodical with an ability to multi task and prioritise – the role will require working on multiple work streams at any one given time, therefore strong skills in managing and progressing work items simultaneously and in the correct order of priority are essential. Dynamic, enthusiastic, confident, reliable team member – the role will involve working and interacting closely with teams located across EMEA as well as on a global front with teams outside of region. Supervisory and project management skills are essential to be able to execute the role efficiently. ITIL certification in Incident Management, Problem Management or Service management – this is imperative so as to provide an understanding of the framework that underpins the processes within the Service Support disciplines.
The core competencies for the role include; • Demonstrates a strong sense of customer focus. • Strong and effective team player. • Ability to use initiative and show signs of innovation. • High level of Flexibility and Adaptability. • Strong ownership and accountability work ethic. • Excellent drive and determination The core skills for the role are; Excellent Interpersonal skills - as the role will have a high level of interaction, across a wide cross section of teams within EMEA, as well as interaction with colleagues outside of the EMEA region. Strong written and oral skills in English, including business level English language skills are essential for the successful execution of the role. Exceptional communication skills – the ability to adapt the level of communication to the target audience is essential as the role will require engagement on daily basis with contacts from a wide spectrum both within the business and technology organisations.
