Senior IT Program Manager
Senior IT Program Manager - Enterprise Siebel CRM
Johnson Controls is a global diversified technology and industrial leader serving customers in over 150 countries. Our 142,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful.
(EEO/AA Employer)
A project/program manager is required for a large IT/Business Transformational Program, involving the implementation of Seibel as a Sales Force CRM and Field Service solution. The role will be fully seconded to the project as part of the Core Team and have the responsibility to run the Program Office for the Program.
Once this project is completed the role will move more into a Senior Project/Program consultant, working on various key cross-functional projects/programs within JCI.
The position requires a leader who sets the appropriate "tone at the top" and leads by example. This leader needs to be competent, confident, perseverant, inspirational, influencing, disciplined and dependable. In addition, this role needs to be highly collaborative, a strong communicator and continuous improvement minded.
The position requires a demonstrated ability to manage a diverse portfolio of requests, quickly mediate between competing priorities, and work effectively with IT colleagues, contractors, and business management both within and across business units and geographic regions.
Finally, this leadership role is responsible for the management, development and engagement of its people for the programs, including, their instruction, coaching and evaluation.
Core Objectives:
- This position is fully responsible for the Program PMO function and accountable for PMO related processes:
- Financial Management
- Overall Program Plan
- Status Reporting
- Issue and Risk Management
- Knowledge Management
- Communications
- Resource Management
- This position is accountable and responsible for seamless operational planning and execution of the program
- Form part of the Program Leadership in managing Planning and Control activities, Issues and Risks, internal Resources and engaged Vendors.
- Interact with Regional Managers PMOs and Deployment Managers to ensure the execution of the Project Management activities
- Interact with Core Team Managers to get information around Core activities planning and progress
- Ensures alignment with Enterprise IT PMO.
Primary Duties:
- Responsible for full life cycle of projects and programs from project initiation to completion
- Apply known methodologies and designing and applying an appropriate project management framework for all projects (using relevant project standards)
- Develop Requests for Proposals (RFP) for external services.
- Successfully initiate, plan, execute and close all project deliverables as committed.
- Planning and monitoring projects
- Adopting any delegation and use of project assurance roles within agreed reporting structures
- Preparing and maintaining the Project Plan (or Project Execution Plan), Stage and Exception Plans as required
- Manage project risks, including the development of contingency plans
- Reporting through agreed reporting lines on project progress through Highlight Reports and stage assessments
- Liaison with appointed project assurance roles to assure the overall direction and integrity of the project
- Identifying and obtain any support and advice required for the management, planning and control of the project
- Work in a "mentor" capacity to junior Project/Program Managers, aid in the start up of other projects and programs to ensure that they are started correctly and then maintain mentoring through the early stages of the project/program
- Work in a "Recovery" team that are assigned to projects and programs that are in need of immediate attention.
- Managing project administration, Preparing a Lessons Learned report, Preparing any follow-on action recommendations as required
- Track and report project financial variances between the business case and project actual spending (benefits and cost) and manage business sign-off of value achieved.
- Track and report their projects/programs project deliverables, project deadlines.
Work Tasks:
- Establish, maintain and explain the Program Methodology, Procedures and Policies, consistently with the Enterprise PMO rules and guidelines
- Monitor the correct adoption of the Program Methodology; check PMO Deliverables quality and timeliness; verify Procedures and Policies compliance
- Drive Program Planning from an operational point of view (activity, milestones and resource planning), with a special focus on Core activities and Global Plan consolidation
- Drive Program Control (Status Updates, Deliverables Sign-Off, Milestone Achievement, etc.), with a special focus on Core activities and Global Status consolidation
- Support Resource Management at Core Level (Staffing Plans, Resource Roll-In / Off, Resource Assignment, Working Calendars, Team Logistics, etc.)
- Manage Resource Administration (Work Policies, Resource On Boarding and Release, Time and Expense Records, etc.)
- Support the Vendor Selection and Management process (scope, plan and milestone definition, operational issues, deliverable milestone approval, quality control, etc.)
- Manage Vendor Administration (SOW activation, PCRs authorization, invoice approval)
- Support the communication to the different stakeholders, by providing information regarding the Program Plan and Status; Manage the interaction with Enterprise PMO
- Bachelor's degree in a relevant field required. Advance degree in an IT related field, or a MBA is preferred
- 10-15 years of Project Management experience in a large multi unit organization required, ideally within or running a Program Office
- Strong project management skills in complex IS and Business environments, including ability to co-ordinate multiple teams running in different locations and time zones
- Deep experience of IT and Business Transformational projects deployment cycles
- Previous experience implementing Enterprise CRM and Field Service applications is highly desirable
- Domain experience (Engineering) is an advantage
- Problem setting and solving, Decision making, Issue analysis and resolution skills
- High Leadership, negotiation, and team-building attitudes with ability to put pressure on objectives and milestones, create consensus around decisions and mitigate conflicts among different teams
- High communication skills and capability to interact with Senior managers
- Experienced in leading large complex cross functional programs
- Demonstrable experience in creating influence and impact with senior executives
- Demonstrated ability to work with multiple stakeholders and manage competing priorities with internal clients
- Lead large value (in excess of 15M USD) programs
- Ability to work well in a fast paced global work environment
- Demonstrable experience in creating influence and impact with senior executives
- Above average analytical and intellectual functioning
- Comfortable working in a multicultural environment
- Demonstrated ability to work with multiple stakeholders and manage competing priorities with internal clients
- Ability to work accurately, to specified deadlines and within specified budgets.
- Project Management Accreditation desirable (APMP, PMI, Prince 2 or equivalent)
- Ability to gather and address both business and technical requirements
- Strong written verbal communications skills (English)
- Good communications skills required at all levels
- Must be highly self motivated
- International travel will be required
