Senior IT Service Delivery Manager Job in San Francisco 94103, California Us
Advent Software, Inc.(NASDAQ:ADVS), the world's leading provider of automated solutions for investment professionals since 1983, is seeking an experienced and talented Senior IT Service Delivery Manager at Advent's San Francisco headquarters.
The Senior IT Service Delivery Manager is part of the Global IT organization and is responsible for providing desktop support for Advent’s global employees. This role will report to the Sr. Director, IT Operations and will work closely with other IT Operations groups and business partners to ensure that all business strategies and goals are achieved. They will be responsible for overseeing a customer service infrastructure that meets Advent’s system performance and reliability consistent with business expectations. They must be comfortable managing in a fast paced, flexible environment.
Job Responsibilities
- Lead a high performing team with the primary responsibility to answer the requests of Advent’s internal customers
- Provide strategic leadership / alignment of new technology with business needs
- Ongoing evaluation and refinement of business process to ensure accurate and timely support and problem resolution to our internal customers
- Effective utilization of resources to resolve problems on a daily basis
- Effective deployment and management of enterprise resources, including equipment standards and purchases
- Deliver excellent support, both technical and non-technical with outstanding customer service and end user satisfaction in a timely manner
- Create and maintain all technical documentation supporting the helpdesk team along with developing training materials for the IT teams
- Continually evaluate helpdesk performance, needs of the field and manage resources/scheduling appropriately to continue to adapt to the growth of the business.
- Maintain relationships with internal business partners
- Manage the new hire setup process to include new computer provisioning, telephone and voice mail setups along with the orientation off all new employees
- Manage departmental planning and budget
Qualifications Requirements
- 7+ years experience in Help Desk IT management in mid to large technology organizations
- Undergraduate degree in business, engineering, computer science or related field
- Strong knowledge and experience of software and hardware systems
- Very strong analytical and problem solving skills
- Experience in managing Microsoft EA licensing
- Strong verbal, written and presentation communication skills; ability to communicate complex technical concepts to non-technical resources
- Strong experience in issue tracking
- Must be self managed, highly motivated and have a strong drive for results.
- Exposure to project planning, timeline management, and implementation execution.
- Exposure to building collaborative relationships across functional areas.
Why work for Advent?
- Experience
- 25+ years of successfully providing mission critical, reliable, trusted solutions to investment management organizations of all sizes.
- Stability
- 4,500 clients worldwide with over $16 trillion managed with our systems.
- 2nd largest software company headquartered in San Francisco with offices located in New York, Boston, London, Stockholm, Oslo, Copenhagen, Amsterdam, Beijing, Hong Kong, and Dubai.
- Innovation
- Commitment to innovation, which is inspired by client and industry needs.
- Consistently invest 18% of revenue into RD.
- Reputation
- Ranked in the top 15 on the list of 100 Best Places to Work in the Bay Area by the San Francisco Business Times- 5th year in a row!
- Advent has made the San Francisco Business Times’ Top Corporate Philanthropists in the Greater Bay Area list 2009, 2010 and 2011
This is a full time, salaried staff position with Advent Software, Inc., where highly skilled professionals power the market in automated solutions for investment professionals. A competitive compensation and comprehensive benefits package includes equity compensation, 401(k) with match, employee stock purchase, and domestic partners coverage. For over 25 years, Advent has revolutionized professional money management. Join us as we shape the future of the financial services industry.
Local San Francisco Bay Area applicants preferred.
Principals only please. NO AGENCY CANDIDATES WILL BE CONSIDERED. Please apply direct to Advent. No phone calls please.
Advent Software, Inc., is an equal opportunity employer, committed to a diverse workforce.