Senior Manager, Foreign Exchange
Foreign Exchange International Payments (FXIP) in Singapore is a rapidly growing business in Foreign Exchange Services (FES), having delivered high double digit revenue and PTI growth.
With more than 100 years of experience in the foreign exchange industry, Foreign Exchange Services (FES) is an important global market player within American Express. Operating across three regions with more than 110 currencies through our growing network of more than 80 retail and 56 airport locations in 11 markets, we offer a competitive and superior world-class service delivered by our global team of over 1000 employees.
The Senior Manager, Foreign Exchange (FX) is a new position, created to support the continued rapid growth of the FXIP business at American Express.
Reporting directly to the Head of Foreign Exchange Services in Singapore, this position will be responsible for all customer interactions from acquisition, through to ongoing relationship management, servicing and marketing.
Tasked with leading 11 Account Development and Sales Executives, this individual must possess superior leadership skills and be a result driven individual with a proven track record in leading and motivating a revenue generating team to success, in what is an extremely competitive environment.
The goals associated with this role will be tangible financial goals directly linked to the overall business profit and loss. The successful candidate will be measured against revenue, profitability, new acquisitions, activated clients, staff productivity and customer satisfaction.
As we are at a crucial stage in the evolution of our business, this role will be given the clear directive to innovate, and will be expected to review and implement changes to the way we currently service our clients. The ability to think strategically, bring news ideas to the table and execute them will be essential.
There is also an expectation that the successful candidate will have very strong senior level strategic selling/relationship management experience, which will allow them to coach and up-skill the team. Face to face visits for the purpose of acquisition and retention will form a key part of the role both in terms of delivering on a revenue target, but also in terms of providing coaching and feedback to develop staff.
Qualifications:
- Strong analytical skills to process multiple pieces of MIS and quickly identify negative trends in attrition or acquisition, and address accordingly
- Strong problem solving abilities to address negative data quickly and efficiently
- Ability to continuously re-engineer and improve processes to maximize productivity
- Drive team in its pursuit to develop excellent customer relationships to ensure business is retained on factors other than price
- Managing workflow through Operations Team without having direct report relationship
- Excellent knowledge of the foreign exchange market.
- 5 years previous experience within an FX dealing room with a strong understanding of SWIFT and payment systems/international payment flows
- Strong numerical skills
- Strong PC skills, including Excel, PowerPoint, Reuters/Bloomberg and the FX International Payments system. Knowledge of Salesforce would also be of benefit.
- Strong leadership and interpersonal skills with the ability to build strong internal and external partnerships
- Ability to apply the Blue Box values in the International Payments business
- Excellent communication skills, incorporating strong negotiation and influencing skills
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