Senior Manager – Fund Services recruitment
The focus of this role is to support the Global Processing Head for Fund Services. Fund Services product suite covers fund accounting, fund administration, compliance monitoring, trustee services and transfer agency services offered by Standard Chartered Bank Securities Services through its local network in 11 countries in conjunction with Global Shared Service Centers (GSSCs) in India and Malaysia.
This role will be to coordinate with the operation units in offering standard and customised solutions to investor segment and assist in the operations efforts in various countries in the role that will lead efforts to design, implement, and maintain an operating model for Fund Services product which would deliver best-in-class capacity and capability.
The role will be part of the Group Operations, and on an ongoing basis will involve close partnership with the Securities Services Local Operational Management, Local Product Management, Sales, Service Management, Solution Delivery, Global Product Management, and Technology.
Key Role and Responsibilities
- Identify operational risks, inefficiencies, capability gaps, best practices in the current operating model.
- Proactively identify key customer requirements in fund services segment, validate current market practices/internal process and initiate action to improve customer satisfaction and manage risk.
- Coordinate in rolling out the best-practice core operational processes and common toolsets for the fund services stream across the SCB Securities Services local operations network and associated central processing sites encompassing fund accounting, fund administration, compliance monitoring and transfer agency capabilities.
- Establish quality, capability, and risk management metrics and monitor / report performance against these benchmarks on an ongoing basis
- Map and maintain oversight of non-core and local exceptional processes related to Fund Services.
- Proactively identify, promote, and implement enhancements which improve core operational efficiency, consistency, quality and operational risk profile.
- Coordinate in leading the development, implementation, and continuous improvement of shared Fund Services utilities in the Global Shared Service Centers (GSSCs). Maintain oversight on standard GSSC service contracts, process maps and training materials, and service level agreements (SLAs) for Fund Services processes.
- Contribute to the development of operational training materials, information resources, sales, sales support (including client due diligence and proposal production) and marketing materials related to Fund Services product.
Skills/ Experience Required
* Degree. PG / Professional qualification preferred
* Extensive direct experience in a fund services operations role.
* Exposure to strategic projects, systems implementation, and business transformation programs is an advantage
* Advanced English language, oral and written communication skills
* Strong presentation, business case, and report-writing skills
* Advanced change management and influencing skills
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
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