Senior Manager of Legal Document Services Job in Wheeling 26003, West Virginia US

Our Document Processing teams produce complex documents, recover/restore corrupted files, carry out proofreading, and are subject-matter experts (SME) on word processing software, primarily for clients in the legal arena. This role combines a traditional management position, with the excitement of managing a client relationship.

 

Primary Job Responsibilities:

 

Additional Job Responsibilities:

People Management:

·         Define job functions and requirements for all roles

·         Interview, select and develop a high performing site team

·         Provide leadership in a customer service intensive environment; ensure team provides outstanding service and high quality.

·         Direct and coach to manage performance and professional development of team

·         Provide leadership including planning needs assessment and team development

·         Ensure new employee induction process is followed and job descriptions and expectations are reviewed with all new employees

·         Lead communication using all region and Williams Lea vehicles

·         Manage the disciplinary process, ensure that performance feedback is given to employees in a timely and consistent manner and documented and approve in line with company policy

·         Manage the temporary staffing model to ensure that the site is appropriately staffing and operating at the most cost-effective level

·         Ensure training plan is in place for all team members and for themselves

·         Ensure all Human Resources matters are managed effectively and consistently

·         Approach site compensation, promotional increases and merit increases strategically, balancing employee rewards and site profitability

·         Communicate and ensure environment that supports Williams Lea values

·         Oversee supervisors or leads in the day-to-day management of staff and production

Operational Management:

·         Establish and implement standard procedures for site operations and oversee the management of the site

·         Respond to customer inquiries; conduct follow-up on customer concerns or questions

·         Drive risk assessment of operational and client issues at sites, and troubleshoot significant operations / service delivery issues

·         Build relationships with key vendors and ensure they are satisfying the business needs of the client

·         Ensure accurate and timely completion of administrative duties such as payroll, using proper procedures, billing and accounting using PeopleSoft procedures, employee related paperwork and all monthly management reports

·         Manage and control inventory and assets

·         Assess customer needs in order to recommend appropriate equipment, supplies, and other assets

·         Periodic analysis of current operational model against client demands and site trends to ensure optimal performance

·         Communicate and ensure compliance with company and client policies at site; federal and / or state regulations and laws

·         Establish effective business relationships with Staffing Consultants to ensure complete understanding of job requirements and client culture

·         Adherence to Williams Lea brand compliance for all signage, client communication and other Williams Lea materials

Client Relationship Management:

·         Build relationships with end users; manage their perception and expectations

·         Support end-user proactively and professionally

·         Resolve issues escalated by the client administrator and communicate significant issues to the Account Director

·         Use feedback from monthly and quarterly client meetings to meet client administrator expectations

·         Ensure timely and effective production of required client and WL reports.

·         Identify and monitor competitor’s presence within your account in regard to services we can provide for potential business expansion

·         Work with the Account Director to advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements

·         Maintain an up to date contract overview

Financial Management:

·         Be accountable for overall financial performance of accounts again budget.

·         Maximize profitability through the effective utilization of assets and site resources, as well as identification of additional revenue opportunities.

·         Understand team financial targets, analyzing financial trends, identifying shortfalls, and creating action plans to recover revenue or cut expenses as needed.

·         Manage the budgeting process

·         Work in conjunction with the finance team to develop budgets and forecasts

·         Prepare and review the monthly invoices

·         Meet monthly financial duties as described in the Accounting Close Calendar

·         Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets

·         Ensure contract, pro-forma and other internal controls compliance