Senior Manager, Operations Job in Portland, Oregon US

Work Location:

 Portland, OR

Shifts:

 Not Applicable

Positions Available:

 1

Position Summary

Seniors Managers perform a wide-range of duties within various functional areas. They are typically responsible for the development and execution of program plans for various products supported by a major team(s). In this capacity, senior managers work closely with the director to help identify new business initiatives and may participate in writing components for business proposals. This role may also work with the client to provide program updates and address client issues. In addition, this role may develop strategic reimbursement assessments and reports, along with the support tools, such as billing guides, which help reinforce and carry out recommended tactics.

Primary Duties and Responsibilities

  1. Account Management to include serving as the primary liaison between company and client; lead client meetings; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems and analysis; and provide internal advocacy for client.
  2. Team Management to include working with management team to ensure that team is meeting contractual obligations; identify staffing needs and work with HR to recruit appropriate staffing; serve as the interface for cross functional activities; may work with team management to design programs to maintain high motivation among team members; may conduct performance reviews of management team.
  3. Business Development to include customizing and making capabilities presentations, which market services of company to prospective clients; write proposals for new and existing customers; stay abreast of new business development opportunities; influencing clients by helping them see advantages of using other Lash services; may identify new services to existing programs which will help add value to both client and Lash Group
  4. Training and Mentoring to include translating organizational strategies into team goals; leading training sessions; mentoring managers and assistant managers; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; coach and counsel managers and assistant managers and help prepare them for next level.
  5. Financial Accountability to include managing budget and expenses; participate in budget development; apply key financial indicators (i. e., operating income, revenue, ROCC, and Flash) to help measure program financial performance; and apply appropriate pricing models and strategies as it relates pricing for new business.
  6. Quality and Compliance to include explaining to clients how we ensure and track quality; implement and ensure that processes are in place to monitor quality and program compliance
  7. Organizational leadership to include supporting company initiatives; exemplifying core values; accepting and effectively communicating decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior.
Experience and Education Requirements

Requires broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles.

Minimum Skills, Knowledge and Ability Requirements

  1. General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes, particularly distribution processes/interfaces
  2. Strong interpersonal skills
  3. Strong organizational skills; attention to detail
  4. Ability to proficiently use computer and standard office equipment
  5. Working knowledge of Microsoft Office
  6. The ability to manage multiple tasks along a parallel process
  7. Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
  8. Ability to resolve associate issues effectively and efficiently
Additional Information


Job Code : HRReq009628
Division/Department : AmerisourceBergen Corporation

   
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