Senior Manager , Product Operations recruitment

Citibank brings the strength and expertise of one of the world's largest financial services companies to personal customers in more than 100 countries and 200 cities. By combining local expertise with the strength of Citibank's worldwide consumer banking network, we are able to offer some of the world's leading financial services products.

We are currently looking for a Senior manager, Product Operations. In this role you will be responsible for managing a team of analysts and subject matter experts to support Cards and Consumer Lending product and marketing teams in delivering acquisition and portfolio campaigns, product maintenance and management of critical product stock.

You will be effective in managing staff together with a sound understanding of product operations, campaign execution, and project management in a retail banking environment. 

Some of your key accountabilities will include:

• Maintain and improve the operational systems, processes and policies that underpin Cards and Consumer Lending business objectives

• Manage the annual budgeting and planning process for fulfilment collateral

• Develop and manage annual budget for non-marketing collateral

• Oversee the monthly assessments/ forecasts of business unit’s performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.

• Reconciling monthly activity

• Manage functions across a broad and complex organisation.

• Increase the effectiveness and efficiency of Product Operations through improvements to each function as well as coordination and communication between functions.

• Drive initiatives in the team (and cross-franchise) that contribute to long-term operational excellence.

• Providing consulting services on matters related to campaign execution, and product changes

• Management of the Cards and Consumer Lending fulfilment budget (approx 1.2MM) and all operational expense management processes related to non-marketing collateral

• Effectively managing a team of 10 product analysts to achieve operational excellence

• Stakeholder engagement

Some of the key requirements for this role are as follows:

• Previous experience in a Product Operations role

• Extensive experience and demonstrated knowledge of Financial Services

• Strong MS Word, Excel, PowerPoint, Project and Visio skills.  MS Access desirable.

• Excellent people manager and leader, open to direction and Collaborative work style

• Budget development and oversight experience

• Demonstrated understanding of project management principles

• Ability to effectively multi task under pressure and in a high paced environment

• Positive and results orientated attitude

• Excellent communication skills both verbal and written

• Excellent interpersonal skills and a collaborative management style.

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Ability to challenge and debate issues of importance to the organization.

No contribution goes unnoticed here, so you'll be rewarded with a network of global contacts and the skills and experience to grow your career. Remember, with our world of opportunity, you should never settle for anything less than exactly what you want. To apply please follow the online links. To see what other career opportunities we have available right now, please visit our website www.citi.com.au/careers.