Senior Payments Allocation Assistant
Senior Sales Ledger Assistant job.
An interim Senior Sales Ledger Assistant vacancy for a period of 9 months, based in Coventry.
Duties:
*Assist Team leader to manage workflow within the Payment Allocation Team (including commercial and subscription invoicing and receipted payment allocation).
*Liaise with customers and originating departments to resolve queries and disputes, encourage contact centre to deal with their own queries efficiently.
*Assist team leader in producing using KPI’s to analyse productivity within the department, target 3% outstanding end of following month unresolved
*Review processes and roles within the payment allocations team
*Assist in the maintenance of an automated process for Corporate annual invoicing and cash allocation
*Ensure no cash is posted unallocated to the ledger without a query having been raised (where there is no debt on the ledger, this must be resolved prior to processing onto to customers account)
*Any item that can’t be attributed to a member/commercial account should be queried and resolved within current month
*Assist in the maintenance of clean ledger accounts, all unallocated payment to be cleansed on a monthly basis
*Deputise in the absence of other payment allocation team leader to contribute to the achievement of the Institution’s customer care standards(also sideways for other team members).
*Assist the payment allocation team leader to record all revenue stream receipts to be captured and processed; including BACS, Cheques, Parseq, Worldpay (Cybersource or equivalent) etc.
*Other duties, which may reasonably be required from time to time
Leave a Reply
You must be logged in to post a comment.