Senior PPI Project Manager
Senior Project Manager - Northampton
Senior Project manager, PM, project manager, PPI, payment protection insurance, complaints, analysis, regulatory, remediation, proactive, operations, finance, customer, readiness, claims, FOS, FSA, Financial Ombudsman Service, Financial services authority, contact centre, call centre. TOM, target operating model.
This is an excellent opportunity to join a Top Tier Bank in Northampton as a Senior Project Manager.
- Working on a major PPI project in line with the FSA guidelines.
- Own and produce monthly UKSL ExCo on key remediation activities.
- Understand and ensure visibility of all performance metrics affecting UKSL operations.
- Manage commerciality of the project to ensure that all additional costs are agreed.
- To ensure that the project remains compliant in providing the necessary paperwork for their projects with clear instructions of their requirements.
- You will manage a number of different transitions at any one time, co-ordinating all parties to ensure that the solution is delivered on time.
Key skills/experience:
Essential
- Worked with or to FSA/FOS guidelines
- Extensive programme/project experience
- Regulatory and policy initiatives
- Strong stakeholder management
- PPI / complaints exposure
- Experience of operations and customer experience
- Worked on customer experience programmes
If you feel you fit the required profile, please submit your CV to Danielardy@hydrogengroup.com
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