Senior Project Manager- CRM ( MS Dynamics)
Leader in Financial Services requires a seasoned Senior Project Manager to support a major programme implementing a CRM technology.
The current landscape has fragmented, manual and sub optimal front office processes that are hosted across a multitude of legacy systems.
The agreed purpose of this project is to deliver a solution for the business division front office and embed via business transformational change to achieve:
• Simplified front office processes ie. client management, contact management and marketing + event management.
• Collaborative working across the business enabled via integrated Outlook diary and mail management.
• Establishment of a base front office platform for building trusted advisor relationships and future innovation.
• Simplified front office systems environment including the retirement of legacy systems
ESSENTIAL REQUIREMENTS FOR THE ROLE:
Experience with CRM Technologies, preferably Microsoft dynamics, within a retail banking client
Senior Stakeholder experience, as well as, a proven track record working with/ managing multiple third parties
This is a SENIOR PM role where my client requires extensive experience with CRM
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