Senior Remedy System Developer 3

Northrop Grumman Information Systems sector is seeking a Senior Remedy System Developer to join our team of qualified, diverse individuals. This position will be located at Schriever AFB, CO. The Senior Remedy System Developer will perform duties related to Information Technology Service Management (ITSM) Remedy Application operations and Maintenance as well as Atrium CMDB development and enhancement in the Core Applications Services group on the JRDC program. Position is contingent on contract award.

Roles and Responsibilities:
* The Senior Remedy System Developer will be a member of a team

responsible for an existing ITSM Remedy solution that manages
Missile Defense Agency (MDA) IT operations activities

  • Primary focus for this position will be the management and
    maintenance of the Atrium CMDB and Asset Management platforms.
    Provide guidance and leadership to other team members
  • Develop comprehensive solutions with a strategic development focus.
    Plan, test and implement major system upgrades while focusing on
    future growth and development needs. Perform development,
    change, test and deployment of MDIOC processes into Remedy and
    work directly with managers and other Remedy developers within the
    MDIOC
  • Perform local customizations and system enhancements necessary to
    meet business needs
  • Additional tasks will include administering application data daily,
    processing queries and reports as requested by users and monitoring
    server logs to ensure that all system transactions are processed
    correctly
  • Manage Remedy user accounts and process access requests
  • Ensure the Remedy applications and supporting systems are properly
    patched and on the most current versions
  • Monitor and manage the operating systems supporting the Remedy
    servers and back-end databases and web servers
  • Create and manage user documentation and provide one-on-one
    user assistance as necessary

    • Basic Qualifications:
    To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • Master's degree in Computer Science, Information
    Systems, or related discipline and 10 years
    experience in the IT field. Years of experience may
    be acceptable in lieu of degree
  • Development experience with Remedy AR System
    application, experience with BMC/Remedy ITSM
    applications and Atrium CMDB are a must
  • Minimum application experience in ITSM should
    include Incident, Problem, Change, Asset and
    Knowledge management
  • Must have experience with direct database query
    technologies
  • Administration experience with MS Windows Servers
  • Must have Security+ certification or have the ability

    • to obtain certification with 60 days of hire

  • Candidate must possess strong verbal and written
    communication skills
  • Must be a team player and able to work in a team
    and structured change environment
  • Must be able to obtain a Secret clearance

    Preferred Qualifications:
    Candidates with these desired skills will be given preferential consideration:

  • Familiarity with MDIOC
  • Experience with several of the following: BMC Atrium
    CMDB 7.x, BMC/Remedy Action Request System
    (ARS) 7.x, BMC Remedy ITSM Suite 7.x (Asset,
    Service Desk, Service Level Management, Incident,
    Problem, Change Management and Service Request
    Management) and Crystal Reports
  • Familiarity with managing high availability solutions
  • Familiarity with MS SQL Server 2005/2008,
    managing web technologies and MS Windows
    current server and client operating systems
  • Position prefers a candidate with a current Secret
    clearance

    This position is contingent upon contract award, budget, and/or customer approval.

    For a listing of all Northrop Grumman open positions, please visit our website at http://careers.northropgrumman.com


    • Northrop Grumman is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce regardless of age. U.S. Citizenship is required for most positions.

    Northrop Grumman Corporation is a leading global security company whose 75,000 employees provide innovative systems, products, and solutions in aerospace, electronics, information systems and technical services to government and commercial customers worldwide.