Senior Server Engineer recruitment
Purpose of Job:
Management and support of the London server estate,including file servers, virtual servers and associated storage devices. Influence key decision making for the London Server Team both internally and externally. Build and develop effective business relationships with partners, suppliers and peers. Develop services and deliver continuous improvement. Implementing strategic solutions and projects driven out of Head Office in Chicago. Ensuring that the systems/services are available and performing to business requirements.
Duties and Responsibilities:
• Contribute to the team meeting SLA targets for Support and Change Requests
• Develop relationships with key suppliers, partners and peers within Northern Trust and the information services industry.
• Maintain and develop the capacity, performance and robustness of the server and storage environment including security, access control and remote access.
• Install, implement, knowledge transfer and document the infrastructure.
• Maintain the services provided in a way that reflects current industry-wide best
practice (eg ITIL).
• Ensure accountability for the services, quality and information in line with
Northern Trust and London Technical Services key priorities, keeping the London server team manager fully informed of impact in relation to strategic objectives.
• Identify and utilise mechanisms by which business impact can be delivered and
measured, and use these to monitor and evaluate the achievement of service
provision.
• Ensure that disaster recovery procedures for the Server Team area of responsibility are tested and enforced and that appropriate action is taken to investigate and resolve incidents and problems, liaising with other Technical Services staff and Global Business Continuity Resiliency Services necessary.
• Provide input and manage projects for the team, working closely with partners in EMEA, APAC and Chicago.
• Promote and ensure best use of appropriate techniques, methodologies and tools.
• Contribute to the business change decision-making processes, planning and implementation.
• Perform such duties consistent with your position as may from time to time be assigned to you anywhere within Northern Trust.
• Undertake health and safety duties and responsibilities appropriate to the post and ensure that satisfactory standards of health, safety and security are maintained in accordance with Northern Trust’s legal requirements.
• Demonstrate a commitment to Northern Trusts Equal Opportunities Policy, together with an understanding of how it operates within the responsibilities of this post.
• Demonstrate a commitment to your own development and that of your team members through effective use of Northern Trust’s appraisal scheme and staff development processes
•Provide on call cover
•Work weekends and out of hours where appropriate
•Work a rotating daytime shift pattern.
Person Specification
Someone who likes to make a difference, sees setbacks as a challenge, and has an ‘I can do’ attitude. Influential, supports and instils trust in others. Team player, adaptable, pragmatic and ‘hands-on’. A good sense of humour will also help
Some one that believes in working smarter and not harder
Qualifications/Knowledge and Experience
• A degree or equivalent in a related subject area or relevant experience.
• Demonstrable record of extensive and successful experience in the essential knowledge and skills areas listed below:-
HP Enclosure, Blades Physical Servers
Microsoft Operating Systems
Active Directory - Multi Domain Sites
Storage – HP EVA, IBM XiV, Netapps
VMWare - Virtual Servers Virtual Desktop
Backups - Commvault
Email – Lotus Notes, Ms Exchange, Blackberry, Good
• Applies and shares knowledge and experience as necessary.
Communication and Service Delivery
• Communicates ideas clearly and persuasively, explaining complicated matters simply, tailoring delivery methods/media to suit the audience’s needs and understanding.
• Uses appropriate levels of IT skills to enable best use of available information and communications as necessary for the post.
• Is involved in internal or external networks to pursue a shared interest and contribute to building and strengthening working relationships, sharing information and ideas to help others develop their practice/area of work.
• Maintains up to date knowledge of services available in own and related areas of work adapting service and systems to meet customer needs.
Time Management
• Ensures that time is used effectively, continually reviewing progress to improve efficiency and to ensure that work of self and others is completed in line with team/individual objectives.
• Coordinates own effort with that of others so that work is completed effectively in line with team/project objectives.
Problem Solving
• Considers wider impact of decisions, assessing possible outcomes and their likelihood, challenging decisions appropriately to ensure consideration and processes are robust.
Work Environment and Care
• Uses a range of methods, tools and equipment to achieve a
safe and acceptable standard of work, developing abilities and finding ways of improving working practices safely.
• Deals with difficult situations or confidential matters according to policy and procedures, referring to others where necessary and appropriate.
• Undertakes health and safety duties and responsibilities appropriate to the post.
• Commits to the Northern Trust Equal Opportunities Policy together with an understanding of how it operates within the responsibilities of the post.