Senior Support Analyst Job in Peterborough Pe1 6Wz, Anglia Uk
A rare opportunity has arisen within the IT Technical Services team. You will be responsible for the research, analysis and feasibility review of business requirements in relation to the installation of new hardware and software, as well providing support to maintain the existing network servers, workstations and peripherals. To do so, you will be responsible for resolving calls escalated from the service desk and escalation with suppliers. As a result we are seeking someone used to working in a customer facing support and maintenance role, able to multitask with good communication and interpersonal skills, as are the desire to take ownership of issues until they are resolved, and the ability to work to deadlines. To do this we need a flexible approach as occasional late working will be required for which an allowance is payable.
Ideally gained in a 1st or 2nd line technical services position, you will be able to demonstrate a strong knowledge of supporting distributed systems, be able to demonstrate good attention to detail and problem solving ability. Candidates also will ideally be able to demonstrate technical abilities in most of the following technologies; Maintain Support Server software including- Windows Server (Standard, Enterprise Datacentre Server) (2003 and 2008 - R2, SQL Server (Standard Enterprise)(SQL2000 - 2005 -2008 - R2), Exchange 2003 possibly moving to 2010, SCCM 2007 R3 / SMS 2003, Application packaging and Operating System deployment with SCCM, NetApp SAN and associated Snap Manager products, Hyper-V and Citrix, IIS / SharePoint Services, Clearswift Mime Sweeper/Web Gateway, C2C (Email Archive). Scripting in Power shell and Kix.
Administer and support the company network including the following: Active Directory, DNS / Wins / DHCP, Checkpoint Firewall/VPN, Cisco Switches Routers, WAN BT MPLS, Install, Maintain and Support workstations, Microsoft Windows XP/win 7/ Office, Various third party applications support implementation and upgrading, Project Work Such as major upgrades/new installations.