Senior Technical Support Analyst
Senior Technical Support Analyst - IT Customer Support
Responsibilities: Sets installation standards for hardware and software Applies expert analytical skills to identify and resolve hardware and software problems Leverages existing or new technology to improve processes and/or solve a business problem in an innovative way Suggest new PC hardware and software technologies Trains end-users, either one-on-one or in a group setting, via formal or informal classroom setting Is observant to, looks out for, and freely shares ideas regarding improvements, opportunities for change, and/or apply new technologies Supervisory Responsibilities: None Qualification Requirements: Associates degree Three - five years experience installing and supporting PC/Laptop (Dell), mobile phone devices hardware and software (Windows 7, MS-Office and Outlook 2010, IE8) VPN, Multi-Function Printer, and VoIP telephone system experience. Able to prioritize multiple requests Demostrated listening, communications and customer service skills Physical Demand and Work Environment: Must occasionally lift and/or move up to 50 pounds. This position regularly requires walking, standing and bending as needed.