Senior Technical Writer recruitment
RESPONSIBILITIES
Work with the onshore writer and other project stakeholders to determine documentation scope, objectives, content, structure, tasks, and deliverables.
Work with the onshore writer to prepare project estimates and schedules; and, evaluate accuracy of estimates at project conclusion.
Work independently to research subject matter.
Successfully interact with product, quality assurance, and/or development to obtain and exchange information.
Multi-task and prioritize multiple documentation assignments.
Recognize and analyze technical impacts to the assigned 13-manual library and update appropriately.
Develop and write new documentation for technical and business groups.
Manage assigned documentation projects to ensure that they are on schedule, are meeting the customer and audience needs, and are delivered within the forecasted budget.
Effectively communicate project status to onshore writer, management, and other project stakeholders on an on-going basis. Prepare and present routine status and reports on a regularly scheduled basis.
Proactively escalate problems and issues to onshore writer and management when appropriate and/or do initial troubleshooting.
Ensure that documents comply with department standards for presentation, format and content, as stated in department style guide.
Work with the onshore writer to assist with the posting of electronic documentation on approved sites.
Document project processes and train other writers to use them.
REQUIREMENTS
7-10 years experience with technical writing and documentation project management.
Bachelor's degree in English, Journalism, or related field.
Demonstrated skills in using FrameMaker, Online help software (preferably RoboHelp), Microsoft Word, and general graphics software (Illustrator, PaintShop Pro, Visio).
Experience working with teams in multiple geographic locations.
Experience reading and understanding XML schemas and code.
Understanding of XML documentation tools, with some XML documentation editor and document repository experience preferred.
Proficiency with both written and verbal communication, for both business and technical audiences.
Knowledge of financial systems and payment networks.
Please send your most recent CV to register your interest, or contact Simon Ranahan on +64 83185164 for a confidential and informal chat.
