Senior Telephony Analyst Job in Tempe, Arizona US
Senior Telephony Analyst
Senior Telephony Analyst will be accountable for all Call Routing Operations including ATT/ Verizon (TFNM) Toll Free Network Level Routing plan design/call allocation changes, IVR/VRU implementations, Genesys configuration/strategy design involvement, Dialer configurations, Avaya ACD level call flow infrastructure design maintenance, Agent level configurations, and Screen Pop/Soft Phone tools. Analyst will be responsible for all real time support along with current/future project planning requirements. This requires the analyst to provide insightful day to day support while managing and reviewing business requirements from Operations for all telephony related needs. Periodic overtime, including nights and weekends may be required in support of systems maintenance, testing, and migration activities.