Senior Training, Communication, and Documentation Manager Job in Elgin 60124, Illinois US
Status:Full Time, Employee
Job Ref Code:110098921
Job Location:Elgin, Il 60124
JPMorgan Chase Co. (NYSE: JPM) is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the "Most Admired Companies" by FORTUNE magazine, JPMorgan Chase manages assets of $2.1 trillion and employs more than 200,000 employees in 60 countries.
We're a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world's most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase.
JPMorgan Chase is a compelling place to work, to grow and to invest for the future. We're an equal opportunity employer, and welcome people of diverse talents and backgrounds. We're proud of the recognition we've received as a top company for our workplace policies and practices. If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com http://www.jpmorganchase.com .
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
The Commercial Card Business within JPMorgan Chase has an exciting opportunity for a Performance Improvement Manager Senior. This individual will lead the team that is responsible for ensuring that our Commercial Card employees have the knowledge, skills, and information they need to provide world class service to our customers.
The Performance Improvement Manager Senior will be responsible for building out all channels which our employees rely on for the knowledge and information they need to serve our customers. These channels include New Hire Training, Change Training, the Intranet Knowledge Repository, the Procedure Repository, and other channels which you are creative enough to identify and develop.
The Performance Improvement Manager Senior will lead and manage 7 Instructional Designers. Each designer will be responsible for a unique operational function within the Business. You will be challenged to create a culture where each designer has the freedom to creatively meet the needs of their internal customer while maintaining a level of consistency across the business.
As a member of the Operational Leadership Team you will be responsible for understanding the organization's vision and strategic plan, and finding ways that your team can help execute the strategic plan.
The Commercial Card Business is growing rapidly and rich in opportunity. If you find this kind of opportunity exciting please submit your resume.
The successful candidate will bring the following background and experience to the role:
- Either an MBA or an advanced degree in Training, Communication, or Organizational Behavior.
- At least 10 years experience in the training and/or communication fields.
- At least 5 years experience leading/managing others.
- An Executive Presence that will establish your credibility as a member of the Senior Leadership team.
- An energy level that will enable you to keep pace with a rapidly growing business.
- A desire to establish the camaraderie and teamwork required for a high growth business.
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JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
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