Senior Vice President
The Senior Vice President of Human Resources, Technology, Operations and Support will partner with TOPS senior leadership and lead a progressive human resources department with a span of 1,700 employees across the organization. He or she will be responsible for all human resources functions including leadership development, employee relations, recruiting, training and development, compliance, benefits, compensation, and succession planning.
The Senior Vice President of Human Resources, Technology, Operations, and Support will manage a team of Human Resources professionals. Additional responsibilities include:
- Hire and inspire a high performance TOPS HR team that moves beyond "good enough" to greater thoroughness of processes and documentation of employee relations issues.
- Explore root cause of systemic issues and achieve measurable improvement in managerial effectiveness through a reduction in the number and severity of employee relations disputes.
- Evaluate the current team of Human Resources Business Partners (HRBP) and adjust as necessary, creating a high performing, results oriented team.
- Provide and lead strong performance management coaching, which will lead to the desired outcome of a higher percentage of successful resolution versus terminations.
- Coach HRBP effectiveness in providing deeper strategic consultation to the respective business units versus tactical and transactional support.
- Develop a stronger and more effective partnership with the recruiting team to anticipate the local competitive pressure and make recommendations for effective sourcing and retention strategies in highly competitive job categories.
- Partner with Corporate Benefits to educate employees and create positive communication and perception around medical benefits.
- Oversee a highly effective organization and learning department that integrates seamlessly with the HRBPs, achieving significant positive impact on the business.
- Establish key metrics and measurements for the human resources function.
- Create and implement processes and programs that proactively assess and develop team members such as robust job rotations and other developmental learning initiatives and programs.
- Design and develop innovative and highly effective talent management programs and processes to increase the depth and diversity of talent.
- Consult on all phases of talent management such as succession planning, assessment, talent pipelines, and selection processes.
- Oversee the implementation of a new performance management system, which will include establishing criteria for goals and competencies that will foster a high performance culture.
- Ensure that all team member career cycle human resources processes are consistent with the culture and direction of the organization.
- Consult with business leaders to develop learning programs that align with the company's strategy.
- Identify and report trends associated with organization's overall effectiveness.
- Ensure that all department HR processes comply with all compliance and regulatory requirements.
- A minimum of 15 years broad-based human resources experience with progressive, high performance organizations. Call center or other technology or service-oriented human resources experience strongly preferred.
- Significant leadership and management experience, with the ability to be a strategic partner at the executive leadership level.
- A business-oriented approach to human resources management, with a track record of managing by metrics and achieving results in the human resources function that impact the bottom-line of the company.
- A track record of leading significant culture shifts through strong human resources programs and policies that are aligned with business objectives.
- Experience managing an effective, high performing human resources function through major technology platform changes.
- Strong benefits and compensation design and management experience, with consumer-driven benefits experience preferred.
- The ability to recruit, manage, and motivate a high performing team of geographically dispersed human resources business partners.
- Strong decision-making skills, with an ability to handle escalations and time critical issues with poise.
- Exceptional strategic planning, analytical, and problem solving skills.
- Performance and results-driven orientation, with the ability to thrive in a dynamic, ever-changing environment.
- Exceptional organizational skills and attention to detail.
- A high energy level, sophistication, and enthusiasm and passion for his or her work in human resources.
- A bachelor's degree is required; a master's degree strongly preferred.
November 26, 2010
• Tags: HR Director Job in West Valley City 84119, Senior Vice President, Utah Us • Posted in: General