Service Account Engineer I Job in Norcross 30093, Georgia Us

We're Siemens, a global innovation company helping the needs of businesses, communities and employees right here in the US. From improving security at airports, to helping healthcare professionals make more accurate diagnoses of the heart, to reducing delivery time for forwarded mail and beyond, we're achieving the unexpected all because of our employees. Which is why we offer a work culture where ideas are free to fly, diversity programs that capture the strengths of thought rather than ethnicity, and mentoring and training programs that can take careers to new heights. And that's pretty inspiring.

Because when you and 70,000 diverse minds innovate together, you can change the world. Imagine that.

automation control • building technologies • energy power • financial services • hearing solutions
industrial solutions • information communication • lighting • medical solutions • transportation • water technologies

Siemens is an equal opportunity employer encouraging diversity in the workplace.

Service Account Engineer I


Company: Siemens Industry, Inc.

Division: SII - Building Technologies - Fire Safety Security

Location: GA - Norcross

Req ID: 107836

Position Title: Service Account Engineer I

Experience Level: Entry Level

Education Required: High School Diploma

Travel Required: No

Company Description:
Siemens Industry, Inc. is the U.S. affiliate of Siemens’ global Industry and Infrastructure and Cities Sector businesses - the world’s leading supplier of production, transportation and building technology solutions. The company’s integrated hardware and software technologies enable comprehensive industry-specific solutions for industrial and infrastructure providers to increase their productivity, sustainability and profitability.

The Industry Sector includes three divisions: Industry Automation, Customer Service, and Drive Technologies and the Business Unit Metals Technologies.

Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.

Job Description:
Executes financial performance and customer satisfaction of all related scope and functions of assigned accounts plus the ability to identify, scope and sell (independently or in a team) additional solutions to their customers. Manages accounts for all assigned service customers providing outstanding customer satisfaction and retention. Serves as the main contact for all service product lines including: TSP, Extras, Time and Material, Non-Installed Parts, plus Installed Service projects. Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner. For A customers may support and provide assistance to service sales people in job take-off, product application, estimating, customer demonstration and performing site surveys and audits. For B and C customers, manages the assigned accounts in their entirety. Identifies adds, upgrades, and escalations to assigned TSPs and Installed Service project to meet customer needs and improve system efficiency. Develops account strategies and sells independently or in a team environment, depending on the account (more independently as higher in level). Leads quality assurance activities and may lead renewals on assigned accounts. Develops, implements, and executes labor and material plans for TSPs, Extras, T and M and Installed Service jobs. Establishes a work plan and preventative maintenance schedule and project management tasking using the Service Management System (SMS) to fulfill assigned account commitments. Works with coordinators to plan manpower skills and availability, documentation, workload balance and resolves schedule conflicts. Ensures project profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures. Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities. Reviews all labor related project estimates prior to customer proposal and booking. May be required to assist in pricing decisions. May be responsible for direct supervision of field personnel including write up of performance appraisals. May participate on special assignments and/or assist in developing and implementing customer training aimed at improving customer knowledge. Associates degree in Electronics or other related technical field. Bachelors degree preferred. Experience in control systems and HVAC applications. Knowledge of engineering and programming. Strong organizational, verbal and written communication skills. Good project management skills. Proficient in MS Office (Word, Excel), SMS, BMS, Estimating, OCV and other Service Related Tools. Frequent travel.

.

Additional Information:


Apply